MasterCard® SecureCodeTM
To learn more about MasterCard SecureCode click on the questions below. The first step to register for this FREE service is click here or on the MasterCard SecureCode logo to the right.
About MasterCard SecureCode:
- What is MasterCard SecureCode?
- How does it work?
- How much does it cost?
- I have a zero liability guarantee anyway, why should I sign up for MasterCard SecureCode?
- Where can I use my card?
Registering your card(s):
- Which of my cards can I register for the MasterCard SecureCode service?
- How do I register a card in the MasterCard SecureCode service?
- What can I select as my SecureCode?
- Can I set the same SecureCode for all of my cards?
Using the service:
- Once I have registered for MasterCard SecureCode, how soon can I start to use it?
- How can I tell if an online retailer accepts MasterCard SecureCode?
- What will happen when shopping at a MasterCard SecureCode retailer using my MasterCard?
- Will I be asked for my SecureCode at all online retailers?
- What happens if I lose my HSBC Bank MasterCard? Do I need to re-register?
- When my HSBC Bank MasterCard is renewed (or replaced due to being damaged), do I need to re-register with the service again?
- Can I cancel one or all of my cards from the service?
General questions and contact numbers:
- What happens if I forget my SecureCode?
- Can I change my existing SecureCode or Personal Greeting?
- Who should I call if I have any questions?
- I suspect someone has access to my SecureCode, what can I do?
About MasterCard SecureCode
What is MasterCard SecureCode?
MasterCard SecureCode is a service that allows you to protect your MasterCard purchases over the Internet by using a personal SecureCode.
How does it work?
Once you've registered a card for the service you'll be asked for your MasterCard SecureCode at participating online retailers. This prevents unauthorized usage of your card at participating online retailers and aims to increase confidence when shopping online.
How much does it cost?
The service is free of charge.
I have a zero liability guarantee anyway, why should I sign up for MasterCard SecureCode?
The zero liability guarantee still applies to customers who have signed up for MasterCard SecureCode. However, MasterCard SecureCode is there to help stop the fraud before it happens, by protecting your card with a SecureCode.
If someone else is in possession of your card details and attempts to use them at participating online retailers, they won't be able to do so, as they don't know your MasterCard SecureCode.
Where can I use my card?
You can use your card at participating online retailers in the same way as you do now, but if the card you're using is registered for the service you'll be asked for your SecureCode before you complete your purchase.
Registering your card(s):
Which of my cards can I register for the MasterCard SecureCode service?
Primary cardholders of the following MasterCard's can register for this service:
- HSBC Debit MasterCard® (Debit MasterCard®)
- HSBC Premier Debit MasterCard® (Debit MasterCard®)
- HSBC MasterCard BusinessCard
- HSBC Corporate Card
- HSBC Purchase Card
How do I register a card in the MasterCard SecureCode service?
You can register your eligible HSBC MasterCard in one of two ways:
You can register your card at ww.us.hsbc.com/securecode, and click on the SecureCode logo (at top of this page). Once there, enter your 16-digit card number in the card number field, answer a few questions to verify your identity, set your personal greeting and you are ready to go.
If you happen to be shopping on line with a participating merchant, you will be asked to register your card and create your private SecureCode before you check out.
Registration is required for all HSBC Debit MasterCard® cards.
What can I select as my SecureCode?
Your SecureCode can be 6 to 10 characters, and can be letters, numbers or any combination. It cannot include any other characters or spaces.
Can I set the same SecureCode for all of my cards?
Yes but remember that only your HSBC Debit MasterCard®, HSBC MasterCard BusinessCard®, HSBC Corporate Card, and HSBC Purchase Card are eligible.
Using the service:
Once I have registered for MasterCard SecureCode, how soon can I start to use it?
You can use the service immediately.
How can I tell if an online retailer accepts MasterCard SecureCode?
Participating online retailers will normally display the MasterCard SecureCode logo. For a list of participating merchants, please check the MasterCard SecureCode website on http://www.mastercard.com/securecode.
What will happen when shopping at a MasterCard SecureCode retailer using my MasterCard?
Once you have reached the online checkout and input your card details you'll be presented with a separate window in which you'll see the HSBC Bank and MasterCard SecureCode logos, details of the transaction, your Personal Greeting and a SecureCode request box. If you want to proceed with the transaction simply input your SecureCode and click 'Submit'.
Will I be asked for my SecureCode at all online retailers?
No, only those online retailers who are participating in the service will ask you for your SecureCode.
What happens if I lose one of my SecureCode registered HSBC Bank MasterCards? Do I need to re-register?
If your card has been reported Lost or Stolen, or if the card number changes, you'll need to re-register your new card. Once you have received your replacement card visit http://www.securecode.com/hsbc-us to re-register your card. Or, if you are shopping at a participating merchant, you will be asked to register your new card and create your private SecureCode before you check out. Simply follow the instructions to re-authenticate your identity and you can create a new SecureCode and complete your purchase.
When my HSBC Bank MasterCard enrolled in SecureCode is renewed (or replaced due to being damaged), do I need to re-register with the service again?
No. If your card is replaced because it expired, or your original card was damaged, you don't need to re-register your details on the MasterCard SecureCode service.
Can I cancel one or all of my cards from the service?
Yes, simply log-on to http://www.securecode.com/hsbc-us and click onto 'Account Management'.
General questions and contact numbers:
What happens if I forget my SecureCode?
You can re-register and create a new SecureCode by logging onto http://www.securecode.com/hsbc-us. If you forget your SecureCode when making an online purchase, you can quickly reset your SecureCode by clicking on the "Forgot Your SecureCode?" link in the pop-up window during the purchase process. Simply follow the instructions to re-authenticate your identity and you can create a new SecureCode and complete your purchase.
Can I change my existing SecureCode or Personal Greeting?
Yes, simply log onto http://www.securecode.com/hsbc-us and click onto 'Account Management'.
Who should I call if I have any questions?
Simply call our BankCard Security area at
I suspect someone has access to my SecureCode, what can I do?
Simply log onto http://www.securecode.com/hsbc-us and reset your SecureCode.
MasterCard®, SecureCodeTM and the MasterCard SecureCode brand mark are registered trademarks of MasterCard International Incorporated.
