How to Contact Us

New Accounts and Applications:

Are you a former Household Mortgage Services customer?

If yes, visit us at www.hsbcmortgageservices.com to access your account online or call 1-800-333-7023.

Existing Customers with HSBC Mortgage Accounts -

By Phone:

Automated Quick Response Line - (800) 338-4626
available 24 hours a day, 7 days a week to obtain your:

• Monthly payment status
• Current principal and escrow balances
• Year-to-date tax and interest payments, and more

Customer Service Department - (800) 338-4626
Monday - Friday, 7:00 a.m. to 11:00 p.m.
Saturday and Sunday, 8:00 a.m. to 5:00 p.m. (ET)

By Mail:

HSBC Mortgage Corporation (USA)
Attention: Customer Service
P.O. Box 4552
Buffalo, NY 14240-8851

Via the Internet/e-mail:

Contact Us

Payment Mailing Address:

US Postal Mail -
HSBC Mortgage Corporation (USA)
Suite 0241
Buffalo, NY 14270-0241

Overnight Delivery, Registered Mail, or Delivery Requiring Signature -
HSBC Mortgage Corporation (USA)
One HSBC Center
2 West Wing - Lockbox
Buffalo, NY 14203

Payment Difficulties:

Loan Counselors are available by phone. Call us:
Monday through Thursday, 8:00 a.m. to 9:00 p.m.
Friday, 8:00 a.m. to 6:00 p.m.(ET)
(800) 338-6441 or (716) 651-5538