How to Contact Us
New Accounts and Applications -
| By Phone: | |
| By E-mail: | Via secure online form |
| In Person: | Visit one of our locations |
Are you a former Household Mortgage Services customer?
If yes, visit us at www.hsbcmortgageservices.com to access your account online or call
Existing Customers with HSBC Mortgage Accounts -
By Phone:
Automated Quick Response Line -(800) 338-4626
available 24 hours a day, 7 days a week to obtain your:
Monthly payment status Current principal and escrow balances Year-to-date tax and interest payments, and more
Customer Service Department -(800) 338-4626
Monday - Friday, 7:00 a.m. to 11:00 p.m.
Saturday and Sunday, 8:00 a.m. to 5:00 p.m. (ET)
By Mail:
HSBC Mortgage Corporation (USA)
Attention: Customer Service
P.O. Box 4552
Buffalo, NY 14240-8851
Via the Internet/e-mail:
Contact Us
Payment Mailing Address:
US Postal Mail -
HSBC Mortgage Corporation (USA)
Suite 0241
Buffalo, NY 14270-0241
Overnight Delivery, Registered Mail, or Delivery Requiring Signature -
HSBC Mortgage Corporation (USA)
One HSBC Center
2 West Wing - Lockbox
Buffalo, NY 14203
Payment Difficulties:
Loan Counselors are available by phone. Call us:
Monday through Thursday, 8:00 a.m. to 9:00 p.m.
Friday, 8:00 a.m. to 6:00 p.m.(ET)
(800) 338-6441 or (716) 651-5538
