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HSBC - The World's Local Bank
Mortgage | Home Equity

How to Contact Us

New Accounts and Applications:


Are you a former Household Mortgage Services customer?

If yes, visit us at www.hsbcmortgageservices.com to access your account online or call 1-800-333-7023.

Existing Customers with HSBC Mortgage Accounts -

By Phone:

Automated Quick Response Line - (800) 338-4626
available 24 hours a day, 7 days a week to obtain your:
  • Monthly payment status
  • Current principal and escrow balances
  • Year-to-date tax and interest payments, and more

Customer Service Department - (800) 338-4626
Monday - Friday, 7:00 a.m. to 11:00 p.m.
Saturday and Sunday, 8:00 a.m. to 5:00 p.m. (ET)

By Mail:

Attention: Customer Service
P.O. Box 4552
Buffalo, NY 14240-8851

Via the Internet/e-mail:

Contact Us

Payment Mailing Address:

US Postal Mail -
HSBC Bank USA, N.A. 
Suite 0241
Buffalo, NY 14270-0241

Overnight Delivery, Registered Mail, or Delivery Requiring Signature -
One HSBC Center
2 West Wing - Lockbox
Buffalo, NY 14203

Payment Difficulties:

Loan Counselors are available by phone. Call us:
Monday through Thursday, 8:00 a.m. to 9:00 p.m.
Friday, 8:00 a.m. to 6:00 p.m.(ET)
(800) 338-6441 or (716) 651-5538

Default Servicing Escalation:

By Phone:
Mortgage Servicing Specialist is available
Sunday through Thursday 8:00am - 9:00pm;
Friday 8:00am - 7:00pm and Saturday 8:00am - 6:30pm ET
Toll Free: 1-888-648-3124

By Mail:
For written correspondence please address to:
Attn: Executive Office
P.O. Box 3448
Buffalo, NY 14240
  • An acknowledge letter will be sent within 3 business days of receipt
  • A final resolution will be given no more than 15 days from the date the inquiry was received (if an extension is necessary an update of the status will be provided to the requestor)