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When Payment Difficulties Arise



If you are an HSBC Mortgage Services (former Household Mortgage Services) customers, please visit www.hsbcmortgageservices.com. Not sure? Click here for more information.

Let us help you find a solution. Remember that relief is just a phone call away.

Life is not always easy. We understand that, and we're here to help you. Losing a job, divorce, an illness or a death in the family are just some of the things that can cause a delay in paying your mortgage payment.

If you are experiencing or have recently experienced a hardship and are unable to keep up with your mortgage payments, contact us. We'll work with you to try to make the best of a difficult situation. Click here to read about payment difficulty options.

Call Our Payment Assistance Line at 1-800-338-6441
A counselor will help you determine if your situation needs a short-or long-term solution. Based on your situation and the methods available to correct it, we will work with you to make short-term payment arrangements or request that you complete and submit the online Hardship Assistance Financial Disclosure Form and Relief Package.

To submit by mail or fax, please print out a copy of the Financial Disclosure Form and submit the completed form to us along with the required documents.

By Mail
HSBC Bank USA, N.A.
Attn: Default Resolution Team
2929 Walden Avenue
Depew, NY 14043
By Fax
HSBC Bank USA, N.A.
Attn: Default Resolution Team
(732) 352-7519

To check on the status of your submission, please call 1-888-648-3124.

Other Counseling Options:
Assistance may be available through Housing and Urban Development (HUD), a government agency that increases home ownership and supports home buying. For more information, visit www.hud.gov or call 1-800-569-4287.

Consumer Advisory:
Please be aware of Mortgage Modification Scams and Foreclosure Rescue Scams. HSBC Bank USA, N.A. should be your starting point for finding options to resolve delinquency or avoid foreclosure. Your first step is to call Payment Assistance at 1-800-338-6441.

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