Contact Us - HSBC Insurance
At HSBC we are
always happy to answer
your questions
Do you need more information about HSBC Term Life insurance, coverage levels or wish to apply for a new or additional policy by phone?
Call Us:
1-866-925-HSBC (4722) We have a team of licensed insurance professionals who can address your term insurance questions, help you determine the amount of coverage you may require, and help fill out an application over the phone. We're available to speak to you Monday - Friday 8:00am - 10:00pm (ET) and Saturday 9:00am - 5:00pm (ET).
For Other Banking Issues: Contact HSBC Bank here, or use our Branch Locator to find a location near you.
Current Customers:
There are five easy ways you can contact us or learn more about your customer service or account maintenance inquiries:
Resource Guide:
Answers to commonly asked customer service questions.
Online Account:
Log in to get access or to register for your own secure Myfolder, where you can view your policies and your payment information, change or update payment source or personal information, change or add beneficiaries, review past correspondence, or send us a secure message.
Call Us:
1-800-323-1317 Customers can contact us Monday-Friday 8:30 am - 8:00 pm Eastern.
Email:
For secure email or other confidential inquiries, click on Manage My Account link above, log on to your Myfolder online account, click on "Contact Us" and we will respond to you in 1 to 2 business days. To log on, you will need your Account Number or your Social Security Number as your User ID, and you will need your password that you set up at the time you registered.
For general inquiries about your account, email us at TermLifeService@us.hsbc.com. We will respond to you in 1 to 2 business days. Please do not include personal/account information in these unsecured email correspondences. Any account inquiries should be done through "Contact Us" included in your Myfolder.
Mail:
Mail is used to send any correspondence such as policy changes, beneficiary changes, address changes, complaints, etc.
200 Somerset Corporate Boulevard
Suite 100
Bridgewater, NJ 08807
USA
