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$0 Liability, Online Guarantee FAQs

What is HSBC's $0 Liability, Online Guarantee?
Through the $0 Liability, Online Guarantee, we pledge that you will not be liable for any unauthorized online bill payments and funds transfers made through Personal Internet Banking or unauthorized online use of your HSBC credit card.

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How does the $0 Liability, Online Guarantee protect against online fraud?
You're covered for monetary losses resulting from any unauthorized account use or online account theft:

  • When you use HSBC's Personal Internet Banking and free Bill Pay service, you will not be liable for unauthorized or fraudulent online bill payments or funds transfers resulting from online theft of your HSBC account numbers or Passwords.
  • If you discover unauthorized use on your HSBC credit card, you could be liable for the first $50. But under HSBC's $0 Liability, Online Guarantee, your liability for unauthorized use is $0.
  • If you learn that your online Password has been stolen and funds withdrawn from your HSBC account, you could be liable for up to $500 of unauthorized transactions. But under HSBC's $0 Liability, Online Guarantee, you're covered 100% and liable for $0.

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Who is eligible for the $0 Liability, Online Guarantee?
All HSBC Personal Internet Banking customers* with an HSBC personal checking, savings, Certificate of Deposit (CD), or credit card account are protected under the online guarantee, at no cost to them.

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Do I need to enroll or register for the $0 Liability, Online Guarantee service?
There is no registration or enrollment necessary.  You're automatically covered under the $0 Liability, Online Guarantee.*

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What is not covered under HSBC's $0 Liability, Online Guarantee?

  • Business or commercial accounts or accounts not covered by the Federal Regulation E requirement.
  • Customer will have zero liability resulting from fraudulent use of their online accounts provided the customer informs HSBC of the fraud within 60 days after the statement date on the account in question.
  • Failure to report a lost or stolen Password or PIN within two business days (customer could be responsible for up to $500 from date of loss to date of reporting loss).
  • Assumes customer account safeguarding, personal firewalls and online security diligence outlined in the HSBC Security Site.
  • Assumes customers do not share Passwords leading to unauthorized access to account data or funds.

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What should I do if I become a victim of online theft or fraud?
As soon as you learn of the theft or unauthorized transaction on your accounts, contact us immediately at 1-800-975-HSBC (1-800-975-4722).

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What practices can I adopt to help keep my online information safe?
At HSBC, the security of your information is paramount. Our systems and security procedures are designed to keep your personal and financial data confidential at all times. You also have a significant role to play and should adopt the practices outlined in HSBC's Security Site to help keep your personal and financial information protected from unauthorized use. Review the best practices to help keep you protected online:

  • Do not share your Internet Banking Username and Password with anyone and always "Logoff" Internet Banking first then close your browser after every online banking session by selecting the "x" in the upper right corner of your screen. Always shut down your computer when not in use.
  • Be aware that there are many Internet "phishing" scams that forge or "spoof" other reputable sites and are designed to lure you into providing personal and financial information for identity theft purposes. Only provide information that you initiate through an application, an online transaction or through the normal Log-in/Sign-Up process.
  • Read more about phishing and spoofing schemes in the Fraud and Online Security section of HSBC's Security Site and visit the Alerts section to review actual fraudulent email that has been reported.
  • HSBC will never ask you for your Password in an e-mail and you should contact us immediately at 1-800-975-HSBC (1-800-975-4722), if you receive any suspicious e-mail. If HSBC sends e-mail to your personal e-mail address, it will always include a personal or account identifier.
  • Avoid accessing your online banking information at Internet or Cyber cafes, libraries or other public sites that have Internet access.
  • Never input personal information on a web site form or application that does not display the https:// before a web site address or a "padlock" symbol in the lower right hand corner of the web page. These security symbols indicate that the site is secured by encryption technology and the information you enter is protected.
  • Always "Logoff" Internet Banking first then close your browser after every online banking session by selecting the "x" in the upper right corner of your screen. Always shut down your computer when not in use.
  • Install Firewall software on your home and networked computers to prevent unauthorized individuals from gaining access to your computer system to use files, obtain personal information or to destroy computer data. This is especially important on computers that use a broadband connection to access the Internet (Cable modems or DSL). Since your Internet connection is on when your computer is on, the risk for malicious activity to your computer increases. Three popular sources for firewall software are SymantecMcAfee and Computer Associates®.
  • Run an Anti-Virus program on your computer on a regular, frequent basis to prevent computer viruses or worms from entering your computer system.
  • Run incoming e-mail through your anti-virus software before opening to help prevent viruses or other malicious code from damaging your computer. Purchase programs that automatically upgrade your virus protection on a regular basis.
  • Don't share access to your computer with strangers. Disable the 'File and Printer Sharing' capabilities on your computer to prevent anyone on the Internet from browsing or deleting your computer files. Check your computer's User Guide for instructions specific to your setup, or go online to the manufacturer for instructions.
  • Regularly check your computer manufacturer's (hardware/operating system) Web site for "patches" and "updates" to your system or browser to insure your computer system has the latest security upgrades installed.

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* All HSBC Personal Internet Banking customers with an HSBC personal checking, savings, Certificate of Deposit (CD) or credit card account are automatically covered. HSBC's $0 Liability, Online Guarantee is applicable to customer transactions covered by Federal Regulation E. The guarantee does not cover business and commercial accounts or accounts that are not covered under Regulation E. The $0 Liability, Online Guarantee assumes notice of fraudulent activity on eligible accounts is provided to HSBC within 60 days, and timely notice on card accounts. Assumes customer account safeguarding, personal firewalls and online security diligence outlined in HSBC's Security Site.

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