Press Room | HSBC
Did you Know? Why Eight is a Lucky Number When it Comes to Keeping Your Money Safe
***And what consumers can do to help themselves***
15 August 2013
New York, NY - In Chinese tradition, certain numbers are believed by some to be auspicious or inauspicious based on the word that the number sounds similar to. In particular, the number eight is thought by many to have a lucky meaning because its sound is very similar to that of a positive sounding Chinese word. As a global bank with a history dating back over 140 years, HSBC takes traditions seriously everywhere we operate and never more so than when it comes to protecting client money. Below are eight examples of the many things we do each day to secure our customers' finances and help ensure they all enjoy continued good fortune:
- Security measures that extend around the world
HSBC maintains a global network of security experts who work around the clock to protect our customers from online fraud. Using a variety of technologies, our security teams constantly monitor banking activity to detect fraud and take immediate steps to stop it.
- No liability for unauthorized charges
At HSBC, personal customers are not held liable for unauthorized transactions. We guarantee 100 percent coverage for monetary losses resulting from unauthorized account use or online account theft.
- Stopping fraud before it starts
In addition to strict security practices and sophisticated technologies, HSBC employs a variety of measures to protect customers' accounts from unauthorized use. For example, we monitor all accounts for unusual activity. If we see something that doesn't fit a normal banking profile, we'll attempt to prevent the transaction from being completed and then verify its validity.
- Enhanced fraud protection
While HSBC goes to great lengths to prevent fraud, no security system in the world can stop it 100 percent of the time. If we confirm unauthorized charges involving an account or if one is reported to us, we'll take all necessary steps to limit the amount involved and minimize any disruption to a customer's normal account activities.
- Encryption and decryption
Encryption is the conversion of data into a form that people cannot read. Decryption is the reversal of that process. When you manage an HSBC account online, encryption software scrambles the information into an unreadable form every time it's entered.
- Contacting HSBC via secure Bank Mail
To protect any private information sent to us via email, HSBC also provides a secure Bank Mail feature within Personal Internet Banking. This help ensures all correspondence and information remains between our customers and HSBC.
- Digital certificates
Digital certificates are ID cards for web pages. HSBC uses digital certificates to help confirm that the HSBC web page being viewed is legitimate.
- Secure mobile technology
The HSBC Group is actively engaged in rolling out the benefits of next generation mobile technology to ensure safe and secure banking while on the move.
It's also important to remind that consumers have their own vital role to play as the first line of defense when it comes to staying one step ahead of the internet fraudsters. Here are eight simple examples of things that everyone can do to help themselves when banking online:
- Access online banking sites by typing the URL directly into the address bar
- Be aware of pop-ups as they may indicate you have malware on your computer and report them to your financial institution.
- Do not click on links in an email unless from a trusted source. Access your bank using a bookmark or address you know is safe
- Check for anything unusual, unprofessional or out of place such as a slightly altered domain name; an imperfect logo; or urgent account verification requests
- Don't use the same password for banking that you use for other online accounts
- Don't use public computers to do your banking, including those at libraries, Internet cafes and schools
- Contact your bank if you ever have a question about a person or organization that is requesting your banking details
HSBC has produced a dedicated security website filled with further helpful tips and advice. For more information, please go to: www.us.hsbc.com/security.
Notes to editors:
HSBC Bank USA, National Association, with total assets of $183.9bn as of 31 March 2013 (US GAAP), serves 3 million customers through retail banking and wealth management, commercial banking, private banking, asset management, and global banking and markets segments. It operates more than 250 bank branches throughout the United States. There are over 165 in New York State as well as branches in: California; Connecticut; Delaware; Washington, D.C.; Florida; Maryland; New Jersey; Pennsylvania; Oregon; Virginia; and Washington State. HSBC Bank USA, N.A. is the principal subsidiary of HSBC USA Inc., an indirect, wholly-owned subsidiary of HSBC North America Holdings Inc. HSBC Bank USA, N.A. is a member of the FDIC.
- Neil Brazil
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