Press Room | HSBC
Accounts and cards
Loans and mortgages
- Investing and retiring
Insight and opportunity
Individual and family
- Ways to Bank
Home, office, on the go
HSBC Bank USA Delivers Enhanced Online Banking Protection With Launch of New Security Device
11 February 2014
New York, NY - HSBC Bank USA, N.A. (HSBC) today announces the launch of a new fraud prevention device which provides valuable extra security for its personal internet banking customers. Employing technology commonly known as 'two-factor' authentication, HSBC becomes one of the first major banks in the United States to give clients a free, additional layer of protection on top of existing passwords and other security measures whenever they bank online.
Over the coming months, personal internet banking registered customers will receive detailed information about the HSBC Security Device, which generates a unique security code to input each time they log-on. It represents a key part of HSBC's internet safety strategy and will help ensure both the bank and its customers remain one step ahead of fraudsters. Following a recently launched customer awareness campaign, including BankMail communications and website messages, the HSBC Security Device will be distributed for customer activation from the end of the second quarter 2014.
Small enough to keep in a wallet or downloaded as a mobile device application, the HSBC Security Device is convenient to use and provides important additional peace of mind. However, individuals still have a primary role in keeping themselves safe online.
Customers are always the first line of defense against internet crime and can do a great deal to ensure their accounts are safe from criminals. Keeping personal information secret is vital and is why the device has been added to the bank's range of customer-focused safeguards.
The device will enable customers to bank online in a more secure environment and is a valuable extra step to make sure their accounts are not compromised. HSBC will also continue to offer a zero liability guarantee to any of its personal internet banking clients who fall victim to online fraud.
For further information on banking security including helpful tips and advice, please go to: http://www.us.hsbc.com/security.
Notes to editors:
Personal customers who engage in all but the most routine online banking transactions will be provided with an HSBC Security Device in a multi-wave rollout that will be begin from the end of the second quarter 2014. Additionally, commencing the same time, new-to-bank customers who register for personal internet banking will have the option of receiving the device depending on what types of transactions they plan to perform.
HSBC Bank USA, National Association (HSBC Bank USA, N.A.), with total assets of $179.9bn as of 30 September 2013 (US GAAP), serves 3 million customers through retail banking and wealth management, commercial banking, private banking, asset management, and global banking and markets segments. It operates more than 240 bank branches throughout the United States. There are over 155 in New York State as well as branches in: California; Connecticut; Delaware; Washington, D.C.; Florida; Maryland; New Jersey; Pennsylvania; Oregon; Virginia; and Washington State. HSBC Bank USA, N.A. is the principal subsidiary of HSBC USA Inc., an indirect, wholly-owned subsidiary of HSBC North America Holdings Inc. HSBC Bank USA, N.A. is a member of the FDIC.
- Neil Brazil
- +1 847-208-4319
Have a question?
Call our Customer Relationship Center
Monday - Sunday 7:00am - 12:00am ET
Automated banking available 24/7
Lost Stolen 24/7
Monday - Sunday 7:00am - 12:00am ET
Investing and retiring††
- About HSBC
- Terms & Conditions
- Site Map
- HSBC Accessibility
- HSBC Group
- © HSBC Bank USA, N.A. 2015. All Rights Reserved.
Equal Housing Lender.
|†† Investments, Annuity and Insurance Products:|
|ARE NOT A BANK DEPOSIT OR OBLIGATION OF THE BANK OR ANY OF ITS AFFILIATES||ARE NOT FDIC INSURED||ARE NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY||ARE NOT GUARANTEED BY THE BANK OR ANY OF ITS AFFILIATES||MAY LOSE VALUE|