Positive Pay | Fraud Prevention | HSBC Business Banking

Positive Pay

HSBC's Positive Pay service helps you safeguard the integrity of your check payments, giving you the early warning signs of potential check fraud using industry-leading detection tools. Secure your accounts against fraudulent check activity; managing risk more effectively all while protecting your assets.

Closeup of a circuit board | HSBC Positive Pay Service

With timely alerts, you can take control of your exposure to check fraud

Can help reduce losses and legal fees

Once your company is set up with our Positive Pay service, the process of rooting out fraudulent checks is simple.

  • Upload a file that includes information on all the checks your organization has issued
  • HSBC systematically compares the check details against your issuance file to detect potential alterations
  • We notify you of any discrepancies – posting a summary report along with check images via HSBCnet1
  • View images online and make 'pay' or 'no pay' decisions
Another layer of protection

Alterations to the payee line have become an increasing concern in the battle against check fraud. Positive Pay can give your organization an even higher level of security with the added measure of matching the payee name against your check issuance file, to help stop fraud attempts.

Resolve issues faster

With our Self-Service tool on you can eliminate the need to call customer service for routine maintenance requests, managing certain tasks on your own including:

  • Adding a 'Check Issue'
  • Making an inquiry about the status of a check
  • Issuing a 'Check Void'

Talk to our experienced Business Customer Service Center2 at 877.472.2249

United States persons (including entities) may be subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. U.S. persons and entities should consult a tax advisor for more information.

1 HSBCnet features and functionality may vary by country.

2 Customer service hours of operation are Mon-Fri 8:00AM to 9:00PM ET and Sat 8:00AM to 4:30PM ET.

Talk to us

Call our dedicated Business Banking Customer Service2 at



The HSBC advantage

With more than 140 years in business, HSBC provides a powerful mix of global reach and local knowledge. We bring together the expertise, security and fiscal strength of one of the world's leading financial institutions with the personalized service of your local bank.

Real-time account access

Have a question?

Call our dedicated Business Customer Service Center at

We're here Mon-Fri 8:00AM to 9:00PM ET and Sat 8:00AM to 4:30PM ET

TTY/TTD: 800.898.5999


Estamos aquí para servirle. Si necesita ayuda en español o inglés, comuníquese con nosotros sin costo alguno al número 888.433.4722. Para llamadas por cobrar fuera de Estados Unidos, comuníquese al número 716.841.4288.


我們隨時為您提供協助。需要廣東話或英語服務,請撥 800.711.8001(北美洲境內免費長途電話)或 716.841.6989(美國以外地區可採用對方付費方式致電)。


我们随时为您提供帮助。需要普通话或英语服务,请拨 800.711.8001(北美洲境内免费长途电话)或 716.841.6989(美国以外地区可采用对方付费方式致电)。

Other Languages

We are here to help. For service in all other languages, call us today toll free at 800.975.4722. For collect calls outside the U.S., contact us at 716.841.7212.

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