Customer Service | HSBC

 

You are our first priority

Please use the information below to access HSBC Customer Service. We'll be happy to help you in any way we can.

Personal Banking

Business Banking

HSBC Premier Banking

HSBC Advance Banking

Mortgage and Loans

Credit Cards

Automated Teller Machine (ATM)

HSBC Securities (USA) Inc.

Corporate Departments

Customer Feedback



Personal Banking

Call us

For faster service and secure access to your account information, when using our Automated Telephone Banking system, please identify yourself when prompted by entering a valid account number; HSBC ATM/debit card, credit card, or social security number when prompted, followed by the pound sign (#). Then authenticate yourself when prompted by entering your ATM/debit card PIN or Telephone Access Code (TAC).

HSBC Customer Service 800.975.4722
TTY/TTD: 800.898.5999
HSBC Premier Customer Service 888.662.4722
International or collect 716.841.6866
HSBC Advance 866.584.4722
International or collect 716.841.4722
Servicio al Cliente en Español 888.433.4722
International or collect 716.841.4288
Mandarin and Cantonese Customer Service 800.711.8001
International calls: 716.841.7212 (call collect)

Tweet us

Official customer care handle for HSBC in the U.S.

@HSBC_US_Help
Mon-Fri 6AM - 10:30PM
Sat-Sun 8AM - 8PM ET

Social Media Terms & Conditions

Please do not share personal account information on Twitter.

Visit us

HSBC Branches Find a branch

Write us

Email Contact form*
Postal Mail HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240

* DO NOT include personal/account information in this form. Use the BankMail feature in Personal Internet Banking to discuss any account questions.



Business Banking

Call us1

For faster service and secure access to your account information, when using our Automated Telephone Banking system, please identify yourself when prompted by entering a valid account number; HSBC ATM/debit card, credit card, or tax identification number when prompted, followed by the pound sign (#). Then authenticate yourself when prompted by entering your ATM/debit card PIN or Telephone Access Code (TAC).

Business Customer Service Team 877.472.2249
TTY/TTD: 800.898.5999
International calls 716.841.7855 (call collect)

Visit us

HSBC Branches Find a branch

Write us

Email Contact form*
Postal Mail HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240

* DO NOT include personal/account information in this form. Please contact us at the phone number above to discuss any account questions.



HSBC Premier Banking

Call us

For faster service and secure access to your account information, when using our Automated Telephone Banking system, please identify yourself when prompted by entering a valid account number; HSBC ATM/debit card, credit card, or social security number when prompted, followed by the pound sign (#). Then authenticate yourself when prompted by entering your ATM/debit card PIN or Telephone Access Code (TAC).

HSBC Premier Customer Service 888.662.4722
From Latin America 305.774.5400

Tweet us

Official customer care handle for HSBC in the U.S.

@HSBC_US_Help
Mon-Fri 6AM - 10:30PM
Sat-Sun 8AM - 8PM ET

Social Media Terms & Conditions

Please do not share personal account information on Twitter.

Visit Us

Global Premier Center Locator Find a center
HSBC Branches Find a branch

Write us

Email from the U.S. Contact form*
Email from Latin America Email*
Postal Mail HSBC Premier Service Center.
P.O. Box 22
Buffalo, NY 14240

* DO NOT include personal/account information in this form. Use the BankMail feature in Personal Internet Banking to discuss any account questions.



HSBC Advance

Call us

For faster service and secure access to your account information, when using our Automated Telephone Banking system, please identify yourself when prompted by entering a valid account number; HSBC ATM/debit card, credit card, or social security number when prompted, followed by the pound sign (#). Then authenticate yourself when prompted by entering your ATM/debit card PIN or Telephone Access Code (TAC).

HSBC Advance 866.584.4722
International or collect
716.841.4477

Tweet us

Official customer care handle for HSBC in the U.S.

@HSBC_US_Help
Mon-Fri 6AM - 10:30PM
Sat-Sun 8AM - 8PM ET

Social Media Terms & Conditions

Please do not share personal account information on Twitter.

Visit Us

HSBC Branches Find a branch

Write us

Email from the U.S. Contact form*
Postal Mail HSBC Premier Service Center.
P.O. Box 2013
Buffalo, NY 14240

* DO NOT include personal/account information in this form. Use the BankMail feature in Personal Internet Banking to discuss any account questions.



Personal mortgages and loans

Call us

Mortgage Customer Service 866.435.7085
Premier Mortgage Customer Service 866.435.7089
Personal Loan Customer Service 800.975.4722

Visit Us

Help for existing HSBC mortgage customers

HSBC Mortgage Offices
HSBC Branches

Online services

Personal Internet Banking
Beneficial®
HFC
HSBC Mortgage Services
HSBC Credit Center

Request for Information and Notices of Error, including Qualified Written Requests

If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred:

Postal Mail Mortgage Service Center
PO Box 830
Bowie, Maryland 20718


Credit cards

Call us

HSBC Credit card 888.385.8916
HSBC Premier World MasterCard® 888.662.4722


Automated Teller Machine (ATM)

Online services

Log on to Personal Internet Banking to report an ATM error

If you believe your Debit MasterCard®, ATM, MasterCard® card; your Personal Indentifcation Number (PIN) or your Telephone Access Code (TAC) has been lost or stolen:

Call us

Within the U.S. 800.462.1874
In Buffalo 841.4880
Outside the U.S. 716.841.4880 (call collect)

Write us

Postal Mail HSBC
P.O. Box 1257
Buffalo, New York 14240

You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.

In case of errors or questions about your EFT transactions:

Call us

Within the U.S. 800.462.1874
In Buffalo 841.4880
Outside the U.S. 716.841.4880 (call collect)

Write us

Postal Mail HSBC
P.O. Box 9
Buffalo, New York 14240


HSBC Securities (USA) Inc.

Call us

Customer Service 800.662.3343
International Calls 847.876.1574 (call collect)


Corporate departments

Call us

Headquarters, New York 212.525.5000

Write us

Report phishing and spoofing scams Email*
Postal Mail HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240

Former employees

Benefits information for former employees and retirees

Services supplier information

Supplier information

* DO NOT include personal/account information in this email.



Customer Feedback

Online Services

HSBC Bank USA, N.A. Click here*
HSBC Bank USA, N.A. (Mortgage Customers) Click here*

Call us

Beneficial® 1.800.365.0175
HFC 1.800.365.0175
HSBC Mortgage Services (formerly Household) 1.800.333.7023

* DO NOT include personal/account information in this form. Use the BankMail feature in Personal Internet Banking to discuss any account questions.

1 Customer service hours of operation are Mon-Fri 8:00AM to 9:00PM ET and Sat 8:00AM to 4:30PM ET.

Have a question?

Call our Customer Relationship Center
800.975.4722

Monday - Sunday 7:00am - 12:00am ET
Automated banking available 24/7
Lost Stolen 24/7

TTY: 800.898.5999
Monday - Sunday 7:00am - 12:00am ET

†† Investments, Annuity and Insurance Products:
ARE NOT A BANK DEPOSIT OR OBLIGATION OF THE BANK OR ANY OF ITS AFFILIATES ARE NOT FDIC INSURED ARE NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY ARE NOT GUARANTEED BY THE BANK OR ANY OF ITS AFFILIATES MAY LOSE VALUE
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