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Please use the information below to access HSBC Customer Service. We'll be happy to help you in any way we can.
| HSBC Customer Service | 800.975.4722 TTY/TTD: 800.898.5999 |
|---|---|
| HSBC Premier Customer Service | 888.662.4722 International or collect 716.841.6866 |
| Servicio al Cliente en Español | 888.433.4722 International or collect 716.841.4288 |
| Mandarin and Cantonese Customer Service | 800.711.8001 |
| HSBC Insurance | 800.662.3343 |
| International calls: | 716.841.7212 (call collect) |
| HSBC Branches | Find a branch |
|---|
| Contact form* | |
| Postal Mail | HSBC Bank USA, N.A. P.O. Box 2013 Buffalo, NY 14240 |
* DO NOT include personal/account information in this form. Use the BankMail feature in Personal Internet Banking to discuss any account questions.
| Business Customer Service Team | 877.472.2249 TTY/TTD: 800.898.5999 |
|---|---|
| International calls | 716.841.7855 (call collect) |
| Have an HSBC representative call you | Click here |
| HSBC Branches | Find a branch |
|---|
| Contact form* | |
| Postal Mail | HSBC Bank USA, N.A. P.O. Box 2013 Buffalo, NY 14240 |
* DO NOT include personal/account information in this form. Use the BankMail feature in Personal Internet Banking or Business Internet Banking to discuss any account questions.
| HSBC Premier Customer Service | 888.662.4722 |
|---|---|
| From Latin America | 305.774.5400 |
| Have an HSBC Representative call you | Click here |
| Global Premier Center Locator | Find a center |
|---|---|
| HSBC Branches | Find a branch |
| Email from the U.S. | Contact form* |
|---|---|
| Email from Latin America | Email* |
| Postal Mail | HSBC Premier Service Center. P.O. Box 22 Buffalo, NY 14240 |
* DO NOT include personal/account information in this form. Use the BankMail feature in Personal Internet Banking or Business Internet Banking to discuss any account questions.
| Mortgage Customer Service | 800.338.4626 |
|---|---|
| Personal Loan Customer Service | 800.975.4722 |
Help for existing HSBC mortgage customers
HSBC Mortgage Offices
HSBC Branches
Personal Internet Banking
Beneficial®
HFC
HSBC Credit Centers
HSBC Mortgage Services
| HSBC Credit card | 800.975.4722 |
|---|---|
| HSBC Premier World MasterCard® | 888.662.4722 |
| Headquarters, New York | 212.525.5000 |
|---|
| Report phishing and spoofing scams | Email* |
|---|---|
| Postal Mail | HSBC Bank USA, N.A. P.O. Box 2013 Buffalo, NY 14240 |
Benefits information for former employees and retirees
* DO NOT include personal/account information in this email.
| HSBC Bank USA, N.A. | Click here* |
|---|---|
| HSBC Bank USA, N.A. (Mortgage Customers) | Click here* |
| Beneficial® | 1.800.365.0175 |
|---|---|
| HFC | 1.800.365.0175 |
| HSBC Mortgage Services (formerly Household) | 1.800.333.7023 |
| HSBC Insurance | 1.800.662.3343 |
* DO NOT include personal/account information in this form. Use the BankMail feature in Personal Internet Banking to discuss any account questions.
1 Customer service hours of operation are 6:00AM ET to 12:00AM ET.
Equal Housing Lender.| †† Investments, Annuity and Insurance Products: | ||||
|---|---|---|---|---|
| ARE NOT A BANK DEPOSIT OR OBLIGATION OF THE BANK OR ANY OF ITS AFFILIATES | ARE NOT FDIC INSURED | ARE NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY | ARE NOT GUARANTEED BY THE BANK OR ANY OF ITS AFFILIATES | MAY LOSE VALUE |
