FAQ on Automated Clearing House (ACH) | HSBC

Automated Clearing House (ACH) Payment FAQs


What is an Automated Clearing House (ACH) payment?

An Automated Clearing House (ACH) payment is an electronic deposit to or withdrawal from your account, such as a directly deposited payroll check or a bill payment, sent by or to us through an "automated clearing house", which is an electronic network that sends and receives those transactions.

How do I cancel Automated Clearing House (ACH) Payments?

To cancel an Automated Clearing House (ACH) payment you've authorized a third-party to make from your checking and/or savings account, first call the Customer Relationship Center at 800.975.4722 and supply your information to one of the representatives. This will allow our representative to put a temporary hold on the transaction. Next complete and submit the Written Statement of Unauthorized Debit Automated Clearing House (ACH) Transaction - Consumer ("ACH Stop Payment Form") form. To expedite your request, please return the completed form via fax to HSBC Bank USA, N.A. (212.382.5967). If you are unable to fax your request, you can mail your completed form to the following address. Please allow 5 business days for post office delivery.

Mailing Address: HSBC Bank ACH EDI Merchant Services
P.O. Box 1466
Buffalo, NY 14240
Need additional help to complete the ACH Stop Payment Form, or have a question regarding the Automated Clearing House (ACH) Payments?

Call our Customer Relationship Center at 800.975.4722. Monday - Sunday 7:00am - 12:00am ET.

Have a question?

Call our Customer Relationship Center
800.975.4722

Monday - Sunday 7:00am - 12:00am ET
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TTY: 800.898.5999
Monday - Sunday 7:00am - 12:00am ET

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