International banking FAQs | HSBC

Frequently Asked Questions

Find answers to questions about HSBC International Services

I plan to travel internationally. How can HSBC help?

You can rely on HSBC wherever you travel.

While traveling internationally, you will have the peace of mind of knowing that the HSBC Group's ATMs and branch locations offer personal financial services in many countries. Emergency financial support is also available worldwide.

If you lose your wallet, you can receive an emergency encashment of up to US $10,000 or local currency equivalent for being either an HSBC Premier or HSBC Advance client.1

With your HSBC Premier World MasterCard® credit card and HSBC Premier World Debit MasterCard® card, you won't be charged any foreign transaction fees for purchases.2

I plan to relocate internationally. What do I need to do?

As an HSBC client, you can simply visit your local branch to discuss banking options abroad with an HSBC Premier Relationship Manager or Branch Representative. If you plan on opening a bank account in your destination country, you can even begin the account opening process prior to arrival.

Remote application services3 through the International Banking Center via Telephone or Internet Banking are available to customers outside of areas that HSBC operates within.

Contact the International Banking Center today at 877.850.4722.

How do I transfer funds between my HSBC accounts in different countries?

You can send a wire transfer to your HSBC deposit accounts abroad in order to fund accounts that were recently opened through the North American International Banking Center.

With Global Transfers4, HSBC allows Premier and Advance clients to seamlessly transfer funds between their eligible international HSBC deposit accounts.

How do I access my U.S. account internationally?

24-hour Personal Internet Banking is available for HSBC U.S. customers worldwide. Simply log on to Personal Internet Banking.

HSBC Premier clients can call 908.PREMIER (773.6437) from almost anywhere in the world. You can also contact the HSBC Premier Banking Center toll-free at 888.662.4722 or 716.841.6866.

How do I open an HSBC deposit account in another country?

As an HSBC client, you can visit your local branch to discuss banking options abroad.

You can even begin the account opening process prior to your arrival in your new home country. If a branch office is not convenient, remote application services3 are available through the International Banking Center via Telephone or Personal Internet Banking.

Contact your local International Banking Center today to inquire further.

How do I open an HSBC credit account (e.g., credit card, mortgage) in another country?

As an HSBC client, you can receive MasterCard® services outside the U.S.

To apply for credit products3 abroad, please contact the International Banking Center today toll-free at 877.850.4722 or 716.841.0613. A representative will advise you what credit products are available with HSBC in the desired country and will assist you through the application process.

HSBC Bank USA, N.A. can transfer your HSBC credit history3 to the requested HSBC entity, which will be used in conjunction with your application information to process your credit application. Please be advised that customers must establish deposit relationships with all HSBC entities in order to be eligible for credit facilities with that entity.

How do I contact HSBC outside of the United States?

Customer service is available to all HSBC U.S. customers regardless of their location. If you are calling from outside the United States or Canada, you may call us collect at 716.841.7212.

HSBC Premier clients can call 908.PREMIER (773.6437) or 716.841.6866.

HSBC Advance clients can call 716.841.4477.

Customers are also welcome to visit the HSBC International site, select the country of choice and select the Contact Us tab to access the direct customer service line.

1 Dependent on your available balance; local country limitations may apply.

2 There are no foreign transaction fees for purchases made in foreign countries using your HSBC Bank USA, N.A. Premier World Debit MasterCard® or HSBC Bank USA, N.A. Premier World MasterCard® credit card.

3 Mortgages and portable HSBC credit history are not available in all countries. Speak to a Premier Relationship Manager to determine in which countries these benefits are available.

4 Global View, Global Transfers are not available in all countries. Foreign currency exchange rates and local country limitations may apply. Transfers from HSBC accounts from outside the U.S. may be subject to transfer fees.

HSBC Premier World MasterCard® credit cards are issued by HSBC Bank USA, N.A., subject to credit approval and require a U.S. HSBC Premier relationship. To learn more, speak with an HSBC Premier Relationship Manager. To qualify for an HSBC Premier relationship, you need to open an HSBC Premier checking account and maintain $100,000 in combined U.S. personal deposit and investment balances. A monthly maintenance fee of $50 will be incurred if minimum balance requirements are not maintained.

MasterCard® and the MasterCard brand mark are registered trademarks of MasterCard International Incorporated.

United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts.

Deposit products are offered in the United States by HSBC Bank USA, N.A. Member FDIC.

Mortgage and Home Equity products offered in the U.S. by HSBC Bank USA, N.A. Subject to credit approval. Borrowers must meet program qualifications. Programs are subject to change. Geographic and other restrictions may apply.

Have a question?

Call us toll-free in North America at
877.850.4722

Call collect worldwide at
716.841.7542

†† Investments, Annuity and Insurance Products:
ARE NOT A BANK DEPOSIT OR OBLIGATION OF THE BANK OR ANY OF ITS AFFILIATES ARE NOT FDIC INSURED ARE NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY ARE NOT GUARANTEED BY THE BANK OR ANY OF ITS AFFILIATES MAY LOSE VALUE

Español

Estamos aquí para servirle. Si necesita ayuda en español o inglés, comuníquese con nosotros sin costo alguno al número 888.433.4722. Para llamadas por cobrar fuera de Estados Unidos, comuníquese al número 716.841.4288.

廣東話

我們隨時為您提供協助。需要廣東話或英語服務,請撥 800.711.8001(北美洲境內免費長途電話)或 716.841.6989(美國以外地區可採用對方付費方式致電)。

普通话

我们随时为您提供帮助。需要普通话或英语服务,请拨 800.711.8001(北美洲境内免费长途电话)或 716.841.6989(美国以外地区可采用对方付费方式致电)。

Other Languages

We are here to help. For service in all other languages, call us today toll free at 800.975.4722. For collect calls outside the U.S., contact us at 716.841.7212.

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