Mortgage help for existing customers | HSBC

We're here to help you with your mortgage needs. Welcome home.

You've already made one good choice by establishing a relationship with HSBC. Now, make another by choosing us to provide you with the mortgage services you need.

We appreciate the opportunity to service your mortgage loan. As one of the nation's largest mortgage servicers, our top priority is to provide you with quality service.

Find mortgage information, education and more

This is the place to come to find information about your mortgages and to learn more about common mortgage terms, like an escrow account. You can access complimentary tools that can help you plan and budget. Plus, you'll find information to explain your statement, information about making payments in times of trouble and more.

As an HSBC client, we can even show you how easy it is to manage your mortgage account online. Use the links below to:

Are you a customer of the former Household Mortgage Services? If yes, visit us at www.hsbcmortgageservices.com to access your account online or call 800.333.7023.

To apply for an HSBC mortgage as an existing client, request a callback or call 866.731.4722.

Existing Customers with HSBC Mortgage Accounts – Customer Service Contact Information

By Phone: Mortgage Customer Service – 866.435.7085
Premier Mortgage Customer Service 866.435.7089
Monday – Friday, 8:30 a.m. to 8:00 p.m. (ET)
Payment Mailing Address: U.S. Postal Mail –
HSBC Bank, USA, N.A.
P.O. Box 5443
Mt Laurel, NJ 08054

Overnight Delivery, Registered Mail, or Delivery Requiring Signature –

If you typically send your payments to our Pittsburgh, Pennsylvania address, you can overnight your payment to:

Mortgage Service Center
Attn: Box 371458
500 Ross Street 154-0470
Pittsburgh, PA 15250

If you typically send your payments to our Los Angeles or Irwindale, California addresses, you can overnight your payment to:

Mortgage Service Center
Attn: 7151
14005 Live Oak Ave.
Irwindale, CA 91706-1300

If you typically send your payments to our Chicago, Illinois payment address, you can overnight your payment to:

Mortgage Service Center
Attn: PO Box 0112
5505 N. Cumberland Ave. Suite 307
Chicago, IL 60656

Mortgage and home equity products offered in the U.S. by HSBC Bank USA, N.A. Subject to credit approval. Borrowers must meet program qualifications. Programs are subject to change. Geographic and other restrictions may apply. Discounts can be cancelled or are subject to change at any time and cannot be combined with any other offer or discount.

†† Investments, Annuity and Insurance Products:
ARE NOT A BANK DEPOSIT OR OBLIGATION OF THE BANK OR ANY OF ITS AFFILIATES ARE NOT FDIC INSURED ARE NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY ARE NOT GUARANTEED BY THE BANK OR ANY OF ITS AFFILIATES MAY LOSE VALUE

Español

Estamos aquí para servirle. Si necesita ayuda en español o inglés, comuníquese con nosotros sin costo alguno al número 888.433.4722. Para llamadas por cobrar fuera de Estados Unidos, comuníquese al número 716.841.4288.

廣東話

我們隨時為您提供協助。需要廣東話或英語服務,請撥 800.711.8001(北美洲境內免費長途電話)或 716.841.6989(美國以外地區可採用對方付費方式致電)。

普通话

我们随时为您提供帮助。需要普通话或英语服务,请拨 800.711.8001(北美洲境内免费长途电话)或 716.841.6989(美国以外地区可采用对方付费方式致电)。

Other Languages

We are here to help. For service in all other languages, call us today toll free at 800.975.4722. For collect calls outside the U.S., contact us at 716.841.7212.

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