Fraud Protection | HSBC

 

Fraud Protection


Maximize your security while using HSBC Personal Internet Banking

At HSBC we want you to confidently bank online knowing that your information and transactions are safe and secure. As an additional safeguard, HSBC Personal Internet Banking clients now have access to Trusteer Rapport, a free security software download that protects your bank account from fraudulent transactions while banking online. This software will secure your communications with our Personal Internet Banking website and block any malicious attempts to access or steal personal information or money from your account.

Trusteer Rapport adds valuable security when you log on to HSBC Personal Internet Banking. Not only does it ensure that you are logged on to the authentic HSBC website, it also locks down the link between you and the bank so that fraudsters can't listen in.

Some of the benefits of Rapport include:

  • Free to all HSBC Personal Internet Banking customers
  • Protects confidential information against identity theft and fraud
  • Defends against threats that anti-virus solutions cannot detect or remove
  • Blocks advanced online malware threats
  • Identifies websites that are running potential phishing scams
  • Downloads in minutes

Trusteer Rapport does not replace your Personal Internet Banking security details or other protection such as anti-virus software. It works with them to add extra security to detect financial malware they can't protect you from. It only takes a few minutes to install the software and there is no need to restart your computer.

How to know you're protected

Trusteer Protected Address bar

Once installed, a green Trusteer Rapport icon will be displayed near (or in) your browser's address bar when you are viewing a website that is protected by Trusteer Rapport.

Trusteer Unprotected Address bar

For more information about how Trusteer Rapport works, or for technical support and system requirements, visit Trusteer*.

Supported Systems and Browsers

For Windows Operating Systems (Windows XP, Vista, 7, 8 or Server), Trusteer Endpoint Protection supports the following browsers:

  • Internet Explorer 6, 7, 8, 9
  • Internet Explorer 10 on Windows 7 and 8 only
  • Firefox 21, 22, 23
  • Google Chrome 26, 27, 28

For Mac OS X (Snow Leopard 10.6 and up), Trusteer Endpoint Protection supports:

  • Firefox 21, 22, 23 (Including 64-bit version)
  • Safari 5.1 and 6.0 (Including 64-bit versions)

We intend to expand our support for additional browsers in the future. Support for Google Chrome for Mac and Safari for Windows may be incorporated in a future release, but unfortunately there are no immediate plans of this kind.

Unfortunately, there are no current plans for supporting Ubuntu OS / Linux.

For a full list of Trusteer Endpoint Protection's system requirements and supported platforms, click here*.

* By clicking 'Download now' you will be presented with a popup window that will enable you to link through to the Trusteer website where you can download Trusteer. By clicking the links you will be taken to the Trusteer website. Trusteer may offer different privacy polices, level of security and terms of use than HSBC Bank USA, N.A. HSBC Bank USA, N.A. has no control over non-HSBC websites and is not liable for your use of them. HSBC does not endorse, guarantee or monitor content, availability, viewpoints, services or products that are offered on non-HSBC websites.


Trusteer

Begin maximizing your security by downloading this free software.

More information

How Trusteer Rapport works, technical support and system requirements.

Visit Trusteer*

Have a question?

Call our Customer Relationship Center
800.975.4722

Monday - Sunday 7:00am - 12:00am ET
Automated banking available 24/7
Lost Stolen 24/7

TTY: 800.898.5999
Monday - Sunday 7:00am - 12:00am ET

†† Investments, Annuity and Insurance Products:
ARE NOT A BANK DEPOSIT OR OBLIGATION OF THE BANK OR ANY OF ITS AFFILIATES ARE NOT FDIC INSURED ARE NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY ARE NOT GUARANTEED BY THE BANK OR ANY OF ITS AFFILIATES MAY LOSE VALUE

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