Fraud Protection | HSBC

Fraud Protection


Maximize your security while using HSBC Personal Internet Banking

At HSBC we want you to confidently bank online knowing that your information and transactions are safe and secure. As an additional safeguard, HSBC Personal Internet Banking clients now have access to Trusteer Rapport, a free security software download that protects your bank account from fraudulent transactions while banking online. This software will secure your communications with our Personal Internet Banking website and block any malicious attempts to access or steal personal information or money from your account.

Trusteer Rapport adds valuable security when you log on to HSBC Personal Internet Banking. Not only does it ensure that you are logged on to the authentic HSBC website, it also locks down the link between you and the bank so that fraudsters can't listen in.

Some of the benefits of Rapport include:

  • Free to all HSBC Personal Internet Banking customers
  • Protects confidential information against identity theft and fraud
  • Defends against threats that anti-virus solutions cannot detect or remove
  • Blocks advanced online malware threats
  • Identifies websites that are running potential phishing scams
  • Downloads in minutes

Trusteer Rapport does not replace your Personal Internet Banking security details or other protection such as anti-virus software. It works with them to add extra security to detect financial malware they can't protect you from. It only takes a few minutes to install the software and there is no need to restart your computer.

How to know you're protected

Trusteer Protected Address bar

Once installed, a green Trusteer Rapport icon will be displayed near (or in) your browser's address bar when you are viewing a website that is protected by Trusteer Rapport.

Trusteer Unprotected Address bar

For more information about how Trusteer Rapport works, or for technical support and system requirements, visit Trusteer*.

Supported Systems and Browsers

There is no software required to access HSBC's Internet Banking service. All you need is a computer and internet connection. The following operating systems and web browser versions are recommended for use with HSBC Internet Banking:

  • Our service is accessible to Apple® OS X® and Microsoft® Windows® operating system users.
  • Browsers using SSL v3 are not supported.
  • A 1024 x 800 screen resolution is optimal, but you should be able to view content at other screen sizes.
  Microsoft® Windows® Apple® OS X®
Internet Explorer®
Version 11.x and above

Yes

No

Firefox®
Version 32.x and above

Yes

No

Safari®
Version 6.x and above

No

Yes

ChromeTM
Version 38.x and above

Yes

No

For a full list of Trusteer Endpoint Protection's system requirements and supported platforms, click here*.

* By clicking 'Download now' you will be presented with a popup window that will enable you to link through to the Trusteer website where you can download Trusteer. By clicking the links you will be taken to the Trusteer website. Trusteer may offer different privacy polices, level of security and terms of use than HSBC Bank USA, N.A. HSBC Bank USA, N.A. has no control over non-HSBC websites and is not liable for your use of them. HSBC does not endorse, guarantee or monitor content, availability, viewpoints, services or products that are offered on non-HSBC websites.


Trusteer

Begin maximizing your security by downloading this free software.

More information

How Trusteer Rapport works, technical support and system requirements.

Visit Trusteer*

Have a question?

Call our Customer Relationship Center
800.975.4722

Monday - Sunday 7:00am - 12:00am ET
Automated banking available 24/7
Lost Stolen 24/7

TTY: 800.898.5999
Monday - Sunday 7:00am - 12:00am ET

†† Investments, Annuity and Insurance Products:
ARE NOT A BANK DEPOSIT OR OBLIGATION OF THE BANK OR ANY OF ITS AFFILIATES ARE NOT FDIC INSURED ARE NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY ARE NOT GUARANTEED BY THE BANK OR ANY OF ITS AFFILIATES MAY LOSE VALUE

Español

Estamos aquí para servirle. Si necesita ayuda en español o inglés, comuníquese con nosotros sin costo alguno al número 888.433.4722. Para llamadas por cobrar fuera de Estados Unidos, comuníquese al número 716.841.4288.

廣東話

我們隨時為您提供協助。需要廣東話或英語服務,請撥 800.711.8001(北美洲境內免費長途電話)或 716.841.6989(美國以外地區可採用對方付費方式致電)。

普通话

我们随时为您提供帮助。需要普通话或英语服务,请拨 800.711.8001(北美洲境内免费长途电话)或 716.841.6989(美国以外地区可采用对方付费方式致电)。

Other Languages

We are here to help. For service in all other languages, call us today toll free at 800.975.4722. For collect calls outside the U.S., contact us at 716.841.7212.

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