Report fraud | HSBC

 

Report Fraud


For HSBC customers

If you suspect a fraudulent transaction involving an HSBC account, you should immediately call the phone number on your monthly account statement or on the back of your credit/debit card.

To help us help you, please have your account information available, including specific details concerning the suspected fraud.


For Non-HSBC customers

If you do NOT have an account with HSBC but suspect fraudulent activity involving HSBC, for example: a) you believe an HSBC account was opened in your name, b) you spot HSBC on your credit report but have not applied for credit with us, c) you've received a suspicious email or phone call purporting to be from HSBC, d) any other suspicious activity related to HSBC, please call HSBC Security Center at 877.826.8684 to report it.


What to do if you're a victim of fraud

It's important to report fraud as soon as possible to limit unauthorized transactions and minimize the time it takes to correct your credit reports. You should also take the following steps:

  1. Place a fraud alert on your credit report by calling one of the national credit bureaus below.
    Experian 888.397.3742
    Equifax 800.525.6285
    Trans Union 800.680.7289

  2. Close any accounts associated with fraudulent activity.
  3. File a police report. This often makes dealing with recipients of your stolen checks or unauthorized purchases easier.

Report Fraud Now!

Suspect fraudulent use of your HSBC account? Call the phone number on your statement.

Have a question?

Call our Customer Relationship Center
800.975.4722

Monday - Sunday 7:00am - 12:00am ET
Automated banking available 24/7
Lost Stolen 24/7

TTY: 800.898.5999
Monday - Sunday 7:00am - 12:00am ET

†† Investments, Annuity and Insurance Products:
ARE NOT A BANK DEPOSIT OR OBLIGATION OF THE BANK OR ANY OF ITS AFFILIATES ARE NOT FDIC INSURED ARE NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY ARE NOT GUARANTEED BY THE BANK OR ANY OF ITS AFFILIATES MAY LOSE VALUE
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