Community Guidelines | HSBC

 

HSBC Community Guidelines

HSBC North America ("HSBC") operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for United States customers and designed for use in the U.S. We monitor and record comments and posts made on these channels about HSBC so that we can improve our services.

  • Facebook Channel - HSBC operates the official Facebook page of HSBC Bank USA where you can find local & global trends, relevant news, events, customer service and more to help you achieve your financial goals. Visit and like us at www.facebook.com/HSBCUS
  • @HSBC_US Twitter handle is the official Twitter account of HSBC Bank USA where you can find local & global trends, relevant news, events, customer service and more to help you achieve your financial goals
  • YouTube Channel - Discover a full spectrum of videos on trends, regional viewpoints and the latest in HSBC's global insights at www.youtube.com/hsbcusa

We update and monitor the Facebook page, & the @HSBC_US Twitter handle from 6AM ET - 10:30PM ET Monday through Friday and 8AM ET - 8PM ET Saturday-Sunday.

We are happy if you share our content and follow us. We do not automatically follow back new followers. If we do follow you, this does not imply endorsement of any kind from HSBC.

We're actively watching what people are saying to and about HSBC on Facebook, Twitter, & YouTube and value your feedback. However, because of the public nature of the platform, we simply can't respond to or engage on all issues.

HSBC's Facebook, Twitter & YouTube presences cannot discuss personal account details via Messenger on Facebook, or Direct Messages on Twitter. If you have an inquiry requiring the sharing of such information, please contact us at one of the phone numbers listed.

HSBC strongly recommends that you not share any personal data like your name, address, date of birth, bank account number, credit card number etc. on Facebook, Twitter, YouTube and other social media channels. Sharing any such information will be at your own risk. HSBC will never ask you to post any personal data via social media.

Please do not post content that promotes, suggests or encourages:

  • Gambling or any content related to online casinos, sports books, bingo or poker;
  • The use of firearms/weapons/ammunition, any illegal drugs, prostitution, pornography,
  • Nudity, profanity or other adult content, violence, or the use of alcohol or tobacco products;
  • The taking up of arms against any person, government or entity or otherwise challenge or seek to overthrow any government;

Or otherwise contains:

  • Obscene, indecent, defamatory, libelous, slanderous and/or unlawful content;
  • Content that infringes upon, or otherwise violates, the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights;
  • Content that is deceptive or fraudulent;
  • Hateful, or other discriminatory, disparaging or denigrating content, whether directed at an individual, group, or other site users, and whether based upon race, age, gender, disability, sexual orientation, ethnicity, religion, political orientation, national origin, citizenship, ancestry, marital status, veteran status or mental or physical disability or condition; or content that uses adversarial or confrontational tactics to impact a product, service, industry or organization.
  • Confidential information that violates any obligation of confidentiality;
  • Any viruses, spyware, malware, or other malicious components that are designed to harm the functionality of a computer in any way; or
  • "Spam" advertisements or references to non-HSBC offers, products, services or websites;

Customer Care - Tweet us

Mon-Fri 6AM - 10:30PM ET
Sat-Sun 8AM - 8PM ET

Follow @HSBC_US
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ARE NOT A BANK DEPOSIT OR OBLIGATION OF THE BANK OR ANY OF ITS AFFILIATES ARE NOT FDIC INSURED ARE NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY ARE NOT GUARANTEED BY THE BANK OR ANY OF ITS AFFILIATES MAY LOSE VALUE

Español

Estamos aquí para servirle. Si necesita ayuda en español o inglés, comuníquese con nosotros sin costo alguno al número 888.433.4722. Para llamadas por cobrar fuera de Estados Unidos, comuníquese al número 716.841.4288.

廣東話

我們隨時為您提供協助。需要廣東話或英語服務,請撥 800.711.8001(北美洲境內免費長途電話)或 716.841.6989(美國以外地區可採用對方付費方式致電)。

普通话

我们随时为您提供帮助。需要普通话或英语服务,请拨 800.711.8001(北美洲境内免费长途电话)或 716.841.6989(美国以外地区可采用对方付费方式致电)。

Other Languages

We're here to help. For service in any other languages, call us today toll-free at 800.975.4722. If you are calling from outside the U.S. or Canada, please call us collect at 716.841.7212.

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