Twitter Terms and Conditions | HSBC


Introducing @HSBC_US_Help - HSBC's Twitter Handle for Customer Care

HSBC North America Inc. - Social Media Terms and Conditions

HSBC North America ("HSBC") operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for United States customers and designed for use in the U.S. We monitor and record comments and posts made on these channels about HSBC so that we can improve our services.

HSBC is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves, their products or services, or any information posted on them by third parties or other users. The terms of use and policies of the social media sites used by HSBC (e.g. Twitter) also apply to your use of HSBC's channels and pages, and you should ensure that you follow these terms of use and policies as well as those of HSBC. You agree that you will not engage in any activities related to this site that are contrary to applicable law, regulation or the terms of any agreements you may have with HSBC.

The content and material on this site is for informational purposes only and is not intended as an offer or solicitation for the purchase of HSBC stock, securities or any financial instrument, product or service. HSBC doesn't give investment, tax or other professional advice via social media sites. Any communication between you and HSBC on this site does not alter, change or supersede any of the agreements you may have with us as a customer.

When you engage with HSBC via social media, your personal data may be stored on that social media site's servers, which are outside the control of HSBC. For further information about how we use your personal data, please see our Privacy Policy. Any information posted to such sites may be accessed and read by the general public. It is not an appropriate forum to discuss personal account information or financial arrangements. HSBC will not ask you to share personal, account or security information via social media sites, and you should not post such information on those channels. You are permitted to share and comment on content that we post to our social media sites, provided that you do not alter it and that you cite us as the source of that content. All original content that we post on our social media sites is the copyright of HSBC and any HSBC trademarks, logos or designs are HSBC intellectual property.

Neither HSBC nor any other party involved in the creation, production or delivery of information at this site, nor the officers, directors, employees or representatives of any of the foregoing, are liable in any way for any indirect, special, punitive, consequential, or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with this site or the use of this site or a linked site or with the delay or inability to use this site or a linked site, whether or not HSBC is made aware of the possibility of such damages. This limitation includes, but is not limited to, the transmission of any viruses, data or harmful code that may affect a user's equipment, any incompatibility between this site's files and the user's browser or other site accessing program. Or any failure of any electronic or telephone equipment, communication or connection lines, unauthorized access, theft, operator errors, or any force majeure. HSBC does not guarantee continuous, uninterrupted or secure access to this site or a linked site. The content, accuracy, opinions expressed and other links provided by the linked sites are not necessarily investigated, verified, monitored or endorsed by HSBC. The information, software, products and description of services published on the site or a linked site may include inaccuracies or typographical errors, and HSBC and/or HSBC members specifically disclaim any liability for such inaccuracies or errors. Changes are periodically made to the information on the site and linked sites. HSBC may make improvements or changes to the site at any time.

You release HSBC, and its parent, affiliate, subsidiaries, officers, directors, agents, employees, service providers, and all other associated with the development and execution of the site, from any and all liability with respect to, or in any way arising from, the site, including, but not limited to, any suspension, modification or cancellation of the site, technical issues, submissions received or posted, including liability for personal injury, death, damages or loss. Furthermore, by entering, viewing, accessing, downloading items from, browsing or otherwise using this site, you agree to indemnify, defend and hold harmless HSBC, its agents, service providers and their respective parents, and its and their subsidiaries, affiliates, successors, licensees and assigns, and each of their directors, officers, agents, equity holders and employees, from and against any and all claims, losses, costs, damages, liabilities and costs and expenses (including reasonable attorneys' fees and costs) which arise out of any breach of these terms and conditions or your submissions.

HSBC's following of any other Twitter user or retweeting or sharing of any third-party content does not equal endorsement.

HSBC currently operates the following official Twitter stream(s) in the U.S.: @HSBC_US

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Mon-Fri 6AM - 10:30PM
Sat-Sun 8AM - 8PM ET

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†† Investments, Annuity and Insurance Products:


Estamos aquí para servirle. Si necesita ayuda en español o inglés, comuníquese con nosotros sin costo alguno al número 888.433.4722. Para llamadas por cobrar fuera de Estados Unidos, comuníquese al número 716.841.4288.


我們隨時為您提供協助。需要廣東話或英語服務,請撥 800.711.8001(北美洲境內免費長途電話)或 716.841.6989(美國以外地區可採用對方付費方式致電)。


我们随时为您提供帮助。需要普通话或英语服务,请拨 800.711.8001(北美洲境内免费长途电话)或 716.841.6989(美国以外地区可采用对方付费方式致电)。

Other Languages

We're here to help. For service in any other languages, call us today toll-free at 800.975.4722. If you are calling from outside the U.S. or Canada, please call us collect at 716.841.7212.

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