Fraud Alerts | HSBC
We've Got You Covered with Fraud Alerts
With Fraud Alerts, we can notify you through free text message1 if there is suspicious activity on your HSBC Debit or Credit Card. You'll be able to verify the purchase with a simple text reply that will either allow you to continue using your card, or immediately report it as fraud. If fraud is suspected, we may need to speak with you.
As a reminder, HSBC helps keep your card safe with these protection benefits:
- Account Monitoring 24 hours a day, 7 days a week
- Fraud Alerts
- Chip Technology
- Zero Liability2 for unauthorized transactions
Frequently Asked Questions
- How do I sign up for Fraud Alerts?
- How will I be notified of suspicious activity on my Account?
- What if I don't have a mobile number on file?
- How do I add or update my mobile number to receive Card fraud alerts?
- How do I respond to a Fraud Alert?
- Will I receive free text alerts if I'm outside of the United States?
- Are other alerts available?
- How will I know if a Fraud Alert is from HSBC?
How do I sign up for Fraud Alerts?
No need to sign up. If we have your mobile number on file, you'll automatically be notified of suspicious transaction activity on your HSBC Debit or Credit Card Account. Back to top
How will I be notified of suspicious activity on my Account?
HSBC may notify you by free text message1 if we detect suspicious transaction activity on your HSBC Debit or Credit Card Account.
What if I don't have a mobile number on file?
If you don't have a mobile number on file, we may contact you via email3 or phone. Back to top
How do I add or update my mobile number to receive Card fraud alerts?
To add or update a mobile number using HSBC Internet Banking:
- Log on to HSBC Personal Internet Banking.
- From the left menu, click on BankMail.
- Select "Compose New BankMail", select "Other Bank Inquiry" in the Subject, and provide your mobile number in the body of the message.
How do I respond to a Fraud Alert?
For text alerts, you'll be able to verify the purchase and continue using your card or immediately report it as fraud. Simply respond Yes or No to the text message we send you. If it's your activity, there is no need to call. For email alerts, you can contact us by phone to verify the activity. Back to top
Will I receive free text alerts if I'm outside of the United States?
No. Free text alerts1 can only be sent to Verizon, AT&T, Sprint, or T-Mobile mobile customers within the United States. Back to top
Are other alerts available?
HSBC Credit Card customers can sign up for email or text alerts4 for Credit Card activity such as:
- Payment due
- Large transaction attempted (you name the amount)
- Changes to your Account information
To enroll your HSBC Credit Card Account for additional alerts:
- Log on to HSBC Personal Internet Banking.
- Click on your HSBC Credit Card Account.
- Select "Alerts" and follow the instructions.
If you hold more than one credit card Account with HSBC, be sure to register each of your Accounts separately. Back to top
How will I know if a Fraud Alert is from HSBC?
If you're unsure about a communication you receive, call the number on the back of your card. HSBC will never contact you to ask you to validate personal information such as your Username, Password, or account numbers. If you receive such a request, please call our Customer Relationship Center at 800.975.HSBC (4722) Monday through Sunday 7:00 am to 12:00 am ET or call collect from anywhere in the world at 716.841.7212. Back to top
1Mobile service with Verizon, AT&T, Sprint, or T-Mobile is required in order to receive free fraud text messages. Customers on other mobile service carriers and international phone numbers are not eligible. Charges may apply outside of the United States.
2Have peace of mind knowing that HSBC Bank USA, N.A. won't hold you responsible for unauthorized transactions. As an HSBC Debit or Credit cardholder, Zero Liability applies to your purchases made with your U.S.-issued Debit or Credit card in the store, over the telephone, online, or via a mobile device. As a cardholder, you will not be held responsible for unauthorized transactions if: 1. You have used reasonable care in protecting your card from loss or theft; and 2. You have promptly reported to HSBC Bank USA, N.A. when you knew that your HSBC Debit or Credit card was lost or stolen. If you believe there has been unauthorized use on your account and you meet the conditions above, rest easy knowing you have the protection of the Zero Liability promise. To learn more about additional protections with respect to unauthorized transactions, please contact HSBC by calling the number on the back of your card. Zero Liability does not apply to the following (or certain) MasterCard® payment cards: Commercial cards, unregistered prepaid cards or gift cards.
3Must have a valid email address on file.
4Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
HSBC Debit and Credit Cards are issued by HSBC Bank USA, N.A.
MasterCard® and the MasterCard brand mark are registered trademarks of MasterCard International Incorporated.
© HSBC Bank USA, N.A. 2016. All rights reserved.
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Estamos aquí para servirle. Si necesita ayuda en español o inglés, comuníquese con nosotros sin costo alguno al número 888.433.4722. Para llamadas por cobrar fuera de Estados Unidos, comuníquese al número 716.841.4288.
我們隨時為您提供協助。需要廣東話或英語服務，請撥 800.711.8001（北美洲境內免費長途電話）或 716.841.6989（美國以外地區可採用對方付費方式致電）。
我们随时为您提供帮助。需要普通话或英语服务，请拨 800.711.8001（北美洲境内免费长途电话）或 716.841.6989（美国以外地区可采用对方付费方式致电）。
We're here to help. For service in any other languages, call us today toll-free at 800.975.4722. If you are calling from outside the U.S. or Canada, please call us collect at 716.841.7212.
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