Lost or damaged luggage²

To get coverage:

 

You must pay the entire cost of the common carrier ticket(s) with your HSBC Elite World Elite Mastercard® credit card and/or accumulated points from your HSBC Elite World Elite Mastercard® credit card.

 

 

How to initiate a claim:

 

How to file a claim:

 

  1. To initiate a claim, go to www.mycardbenefits.com or call  1-800-Mastercard within sixty (60) days of the incident. 
  2. Report within twenty-four (24) hours any loss or damage to the common carrier.

 

Certain restrictions, limits and exclusions apply. See your HSBC Elite World Elite Mastercard® credit card Rewards & Benefits and Mastercard Guide to Benefits brochure for details.