Personal Internet Banking Help and Support

Move Money is a single place for managing all your payments and transfers from your HSBC US accounts.

You can move money between your accounts (both international and United States), make payments to other people, or pay your bills. You also have the option to setup payees, save them for future payments and pay up to 5 bill payees in a single location.

For eligible move money options, you can choose for the transaction to happen immediately, on a future date or set up recurring payments between your accounts or to someone else.

For transfers between your checking and saving accounts in your own country and in the same currency, you can also use Quick Transfer on the My accounts page.

All Move Money functions can be accessed within the Useful links bar on the My accounts page, or by clicking the My HSBC tab at the top left of the screen and selecting from the Move Money menu.

1. To transfer money to your global accounts, navigate to the My accounts page and click on the Transfers button within the Useful links bar.
2. Select the HSBC US account you would like to transfer from. In the To section below, select Transfers. Select the appropriate account you would like to transfer to from your list of HSBC accounts. All globally-linked accounts that you can transfer to will appear in this list.

• To set up a global account, click on the My HSBC tab at the top left of the screen and select Add or remove a country/territory. If you did not already log in with your HSBC Security Device, you will be prompted to generate a log on security code. Once you do so, continue by following the on-screen instructions.

3. Enter the transfer amount and then follow the on-screen instructions to choose when you would like the transfer to occur. A transfer can be set up for now, later or as a recurring payment.

On the My accounts page, select the HSBC Credit Card you would like to make a payment to. Click on the Manage button and under the dropdown, select Make a Payment.

You can also make a payment by clicking the Manage button and under the dropdown, selecting Pay from an HSBC account.

Yes, you can view your HSBC Credit Card details. Your transactions are displayed when you select the Credit Card you wish to view.

The Quick Transfer function is a new feature added to Personal Internet Banking. It allows you to transfer funds between your own domestic savings and checking accounts immediately. It is available on the My accounts page, within the Useful links bar.

No. Quick Transfer provides the ability to transfer money immediately between your checking and savings accounts only.

No. If you have an HSBC Credit Card, you can transfer money from one of your HSBC deposit accounts to your HSBC Credit Card(s) account. Do this by selecting the Credit Card you would like to pay, click on the Manage button, and select Pay from an HSBC account.

1. On the My accounts page, select the Bank to Bank Transfers button within the Useful links.
2. Enter the amount.
3. Select the HSBC account you would like to transfer from.
4. Select non-HSBC account you would like to transfer to.
5. Select Send on Date. Click on the Make Recurring dropdown if you want the transfer to re-occur based on the frequency and duration you specify.
6. Press Continue and follow onscreen instructions.

1. Click on the Add a New Account.
2. Input required information on the screen. You will need the Routing Number and Account Number of the account you wish to add.
3. Follow the onscreen instructions.

1. On the My accounts page, select the Wires button within the Useful links.
2. Select the HSBC checking or savings account you would like to transfer from. In the To section below, select the Wires/Real-Time Payments.
3. If you have made a payment to this recipient before, select the appropriate account from My existing payees. If this is the first time you've made a payment to this recipient, you will need to click New payee. Please ensure that you have their name, address, bank code (ABA Fedwire routing number for domestic wire) and account number ready.
4. Follow the on-screen instructions to enter your payee details, payment amount, and when you would like the payment to occur.

A new Wire Payee can only be set up while making a new wire payment transaction. To set-up a new Wire payee, follow the steps below:

1. Sign on the Personal Internet Banking by generating a log on security code with your HSBC Security Device.
2. Within the Useful links bar, click Wires.
3. On the Transfers, Wires, and Bill Pay page, select the HSBC checking or savings account from which you would like to transfer from. In the To section below, select the Wires/Real-Time Payments.
4. Click New Payee. You will need to have the payee details and bank information. Follow the on-screen instructions to enter the payee details and payment details.
5. You will need to generate an additional code from your HSBC Security Device. Once you reach the Additional security step, generate the Transaction verification.
6. Review and confirm your wire details to process the transfer.

Once the wire has been confirmed this new wire payee will be saved for future use and will appear on your list of existing payees.

No. You cannot send wire transfers (domestic or international) from certain types of account. The list of eligible accounts will display on your payee list.

You will only be required to enter their Security Code when you set up a new wire payee (domestic or international) and send them a wire for the first time. After that, you can send wire payments to existing payees without entering a Security Code; logging in with their password is sufficient. Also, a Transaction Digital Signing (TDS) code has to entered, for additional security, during the wire payee set up process. This code is generated using a slightly different method than the security code used to log on and create the wire payee, so ensure you follow the online instructions carefully.

Please note that you will also be required to enter a security code when you need to add (or remove) a country in Global View (My HSBC tab > Add or remove a country/region link).

What if I want to send a Wire transfer but I don't know the recipient's bank ABA Routing Number?

If you do not know the identifier of the bank, you can use the bank search tool built into the Wire transfer details screen to locate the routing number of the payee's bank. Otherwise, you will need to obtain that information from the payee.

To track an international wire transfer, follow these steps.

In online banking:

In the mobile app:

Follow these simple steps to complete your Balance Transfer online:

1. Log on to online banking

2. Click on your HSBC Mastercard^® credit card qualified under this promotion

3. Click on "View Credit Card details"

4. From the Services menu, select "Balance Transfer"

5. Follow the instructions and click “Submit”

It may take 7-10 business days for Balance Transfer(s) requested via Internet Banking to post. Please continue to pay other lenders, until you confirm the balance on that account has been paid.

We may still honor the Check or BT if it posts after the promotion expires, but you will not receive the Promotional APR. Instead, the variable Balance Transfer APR in effect on the post date will apply.

Yes, you are required to make the minimum payment reflected on your monthly billed statement by the due date.

No, these Check(s) or Balance Transfers may not be used to make payments to any credit card or loans issued by HSBC Bank USA, N.A. or any of our affiliates.

No.

You may write the Check(s) or request a Balance Transfer for any amount, but the total amount including any Balance Transfer fees must be less than your available credit limit.

Yes, you may have to adjust your AutoPay/EZ-Pay setting on Internet Banking if it is set-up to automatically pay your statement balance each month.

No, credit card Check(s) and Balance Transfer are not eligible for rewards.

Your account must be open, current and have sufficient credit available to take advantage of this promotional offer. If a Check or Balance Transfer amount exceeds the available credit, we may decline it.

If you take advantage of this promotional APR and continue to pay minimum payment plus non-promotional balances, including purchases, cash advance fees and finance charges by the due date, you will not lose your interest-free period (also called a grace period).

Typically, the address is on the other lender’s billing statement. You should confirm this address with the other lender before requesting a Balance Transfer.

If you submit an address change and select the "Use this address for all correspondence" tick box, the address change will apply to all of your accounts and will replace your old address.

If a you submit an address change and only select specific accounts (and have not selected 'Use this address for all correspondence'), the address change will apply at an account-level for only those accounts selected and will not replace the address overall. Further, this new address will NOT be displayed the next time you come back to that screen.

Please note that address changes will only be applied to your US accounts. You will need to log on to any international accounts and update their contact details there.

Yes. You can submit a request to stop any check (from the Account Details, select Manage > Stop Check), but if that check has been processed then you will not be able to stop the check.

You will not see your closed account on your My accounts page and you will not be able to request an eStatement for a closed account.

You can view or download an image of a check that you wrote via Personal Internet Banking. First, you need to search for a check using the Transactions History search function. Once the results are displayed, you need to click on the Check not listed button to open the Request a check image screen.

Yes. Some pages have a Print button, creating an easy to read printer-friendly version. Pages without a print button can be printed as well, but the formatting on the page may be less clear.

You can choose to download your transaction history from online banking in a CSV and Quicken^TM  OFX & QFX file format. These file formats can then be used with your chosen personal financial software tool such as Quicken, Microsoft Money or generic program such as Microsoft Excel.

You can access these documents through Personal Internet Banking. Just click by going to ‘My Documents’ found in the ‘Document’ section under the ‘My HSBC’ header. 

• Tax documents are available for up to 5 years
• CD Advices and receipts are available for up to 7 years
• Wire and Global Transfer receipts are available for up to 2 years