We maintain strict security standards and procedures to prevent unauthorized access to information about you. HSBC will never contact you by email, phone or otherwise to ask you to validate personal information such as your Username, Password, PIN, or account numbers. If you receive such a request, please call our Customer Relationship Center at 800.975.HSBC (4722).
To learn more about how we protect your information and accounts, please visit our security page.
What is an Automated Clearing House (ACH) payment?
An Automated Clearing House (ACH) payment is an electronic deposit to or withdrawal from your account, such as a directly deposited payroll check or bill payment. It is an electronic network, known as an Automated Clearing House, that sends and receives those transactions.
How do I cancel Automated Clearing House (ACH) Payments?
To cancel an Automated Clearing House (ACH) payment you've authorized a third-party to make from your checking and/or savings account, first call the Customer Relationship Center at 800.975.4722 and supply your information to one of the representatives. This will allow our representative to put a temporary hold on the transaction. Next complete and submit the Written Statement of Unauthorized Debit Automated Clearing House (ACH) Transaction - Consumer ("ACH Stop Payment Form") form. To expedite your request, please return the completed form by fax to HSBC Bank USA, N.A. (212.382.5967). If you are unable to fax your request, you can mail your completed form to the following address. Please allow 5 business days for post office delivery.
HSBC Bank ACH EDI Merchant Services
P.O. Box 1466
Buffalo, NY 14240
Need additional help to complete the ACH Stop Payment Form, or have a question regarding the Automated Clearing House (ACH) Payments?
Call our Customer Relationship Center at 800.975.4722 Monday - Sunday 7:00am - 12:00am ET.