Menu
Top of main content

Customer Service

You are our first priority

Please use the information below to access HSBC Customer Service. We'll be happy to help you in any way we can.

Quick links

Personal Banking

Call us

For faster service and secure access to your account information, when using our Automated Telephone Banking system, please identify yourself when prompted by entering a valid account number; HSBC ATM/debit card, credit card, or social security number when prompted, followed by the pound sign (#). Then authenticate yourself when prompted by entering your ATM/debit card PIN or Telephone Access Code (TAC).

 
HSBC Customer Service 800.975.4722
TTY/TTD: 800.898.5999
HSBC Premier Customer Service 888.662.4722
International or collect
716.841.6866
HSBC Advance 866.584.4722
International or collect
716.841.4477
Servicio al Cliente en Español 888.433.4722
International or collect
716.841.4288
Mandarin and Cantonese
Customer Service
800.711.8001
International calls: 716.841.7212 (call collect)
Tweet us
 
Official customer care handle for
HSBC in the U.S.

Mon-Fri 6AM - 10:30PM
Sat-Sun 8AM - 8PM ET
@HSBC_US Social Media Terms & Conditions

Please do not share personal account information on Twitter.

Visit us
 
HSBC Branches Find a branch
Write us
 
Postal Mail

HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240

 

* DO NOT include personal/account information in this form. Use the BankMail feature in Personal Internet Banking to discuss any account questions.

 

Business Banking

Call us¹

For faster service and secure access to your account information, when using our Automated Telephone Banking system, please identify yourself when prompted by entering a valid account number; HSBC ATM/debit card, credit card, or tax identification number when prompted, followed by the pound sign (#). Then authenticate yourself when prompted by entering your ATM/debit card PIN or Telephone Access Code (TAC).

 
Business Customer Service
Team
877.472.2249
TTY/TTD: 800.898.5999
International calls 716.841.7855 (call collect)
Visit us
 
HSBC Branches Find a branch
Write us
 
Postal Mail HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240

* DO NOT include personal/account information in this form. Please contact us at the phone number above to discuss any account questions.

1 Customer service hours of operation are Mon-Fri 8:00AM to 9:00PM ET and Sat 8:00AM to 4:30PM ET.

 

HSBC Premier Banking

Call us

For faster service and secure access to your account information, when using our Automated Telephone Banking system, please identify yourself when prompted by entering a valid account number; HSBC ATM/debit card, credit card, or tax identification number when prompted, followed by the pound sign (#). Then authenticate yourself when prompted by entering your ATM/debit card PIN or Telephone Access Code (TAC).

 
HSBC Premier Customer Service 888.662.4722
International or collect
716.841.6866
From Latin America 305.774.5400
Tweet us
 
Official customer care handle for
HSBC in the U.S.
Mon-Fri 6AM - 10:30PM
Sat-Sun 8AM - 8PM ET
@HSBC_US Social Media Terms & Conditions

Please do not share personal account information on Twitter.

Visit us
 
Global Premier Center Locator Find a center
HSBC Branches Find a branch
Write us
 
Email from Latin America Email*
Postal Mail HSBC Premier Service Center.
P.O. Box 22
Buffalo, NY 14240

* DO NOT include personal/account information in this form. Use the BankMail feature in Personal Internet Banking to discuss any account questions.

 

HSBC Advance

Call us

For faster service and secure access to your account information, when using our Automated Telephone Banking system, please identify yourself when prompted using Voice ID or by entering a valid account number; HSBC ATM/debit card, credit card, or social security number when prompted, followed by the pound sign (#). Then authenticate yourself when prompted by entering your ATM/debit card PIN or Telephone Access Code (TAC).

 
HSBC Advance 866.584.4722
International or collect
716.841.4477
Tweet us
 
Official customer care handle for
HSBC in the U.S.

Mon-Fri 6AM - 10:30PM
Sat-Sun 8AM - 8PM ET
@HSBC_US Social Media Terms & Conditions

Please do not share personal account information on Twitter.

Visit us
 
HSBC Branches Find a branch

* DO NOT include personal/account information in this form. Use the BankMail feature in Personal Internet Banking to discuss any account questions.

 

Mortgages and Personal Loans

Call us
 
Mortgage Customer Service 866.435.7085
Premier Mortgage Customer Service 866.435.7089
Personal Loan Customer Service 800.975.4722
Visit us
Online services
Request for Information and Notices of Error, including Qualified Written Requests

If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred:

 
Postal Mail Mortgage Service Center
PO Box 830
Bowie, Maryland 20718

 

 

Credit cards

Call us
 
HSBC Credit card 888.385.8916
HSBC Premier World
Mastercard®
888.662.4722

 

 

Automated Teller Machine (ATM)

Online Services

Log on to Personal Internet Banking to report an ATM error

If you believe your Debit Mastercard®, ATM, Mastercard® card; your Personal Indentifcation Number (PIN) or your Telephone Access Code (TAC) has been lost or stolen:

Call us
 
Within the U.S. 800.462.1874
In Buffalo 841.4880
Outside the U.S. 716.841.4880 (call collect)

 

You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.

In case of errors or questions about your EFT transactions:

Write us
 
Postal Mail HSBC
P.O. Box 1257
Buffalo, New York 14240

 

 

HSBC Securities (USA) Inc.

Call us
 
Customer Service 866.586.4722
International Calls 847.876.1574 (call collect)

 

 

Corporate Departments

Call us
 
Headquarters, New York 212.525.5000
Write to us
 
Report phishing and spoofing
scams
Email*
Postal Mail HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240
Former Employees

Customer Feedback

 

For faster service and secure access to your account information, when using our Automated Telephone Banking system, please identify yourself when prompted by entering a valid account number; HSBC ATM/debit card, credit card, or tax identification number when prompted, followed by the pound sign (#). Then authenticate yourself when prompted by entering your ATM/debit card PIN or Telephone Access Code (TAC).

 

* DO NOT include personal/account information in this form. Use the BankMail feature in Personal Internet Banking to discuss any account questions.