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Official customer care handle for HSBC in the U.S.:



Mon-Fri 6AM - 9PM ET

Sat 8AM - 7:30PM ET

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Talk to us

Personal Banking: 800.975.4722

HSBC Premier Banking: 888.662.4722

HSBC Advance: 866.584.4722


Business Banking: 833.722.4722


Mortgage Customer Service: 855.527.8400

Premier Mortgage Customer Service: 855.806.4660

Jade Mortgage Customer Service: 855.806.4661

Private Bank Mortgage Customer Service: 855.806.4664


HSBC Securities Wealth Services Desk: 800.662.3343
M-F (8am-6pm) ET


Lost/Stolen Cards: 800.462.1874
Available 24/7


TTY/TTD: 800.898.5999

Write to us

HSBC Customer Service Address

P.O. Box 2013
Buffalo, NY 14240

Premier Banking

HSBC Premier Service Center.
P.O. Box 22
Buffalo, NY 14240


Attention: Mail stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945

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