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Mortgage Customer Service 

We're here to help you with your mortgage needs. Welcome home.

Need help or have questions regarding your HSBC mortgage or Home Equity Line of Choice, view these helpful resources below and find the answers you’re looking for.

Online management

Payment options

Automatic payments


Difficulties making payments


Lien releases

Accessing my home equity

Frequently Asked Questions

Mortgage and home equity products are offered in the U.S. by HSBC Bank USA, N.A. and are only available for property located in the U.S. Subject to credit approval. Borrowers must meet program qualifications. Programs are subject to change. Geographic and other restrictions may apply. Discounts can be canceled or are subject to change at any time and cannot be combined with any other offer or discount. 

If you are a service member on active duty looking to refinance your mortgage loan, please consult your legal advisor regarding whether your existing mortgage loan is eligible for benefits under the Servicemembers Civil Relief Act and how a refinance may impact those benefits.

We're here to help you. Find the answers and while you're at it, tell us how we could do better.