How To Report Fraud | Privacy and Security

Report fraud

If something doesn't look right, we're here to help.

If you think you've been targeted, contact us now

Have you noticed a suspicious transaction? Or do you think you might have shared your details with the wrong person? If you’re worried your account has been compromised, here's what to do next.

Take me straight to

How to report fraud on your HSBC account
How to report fraud if you're not an HSBC customer
Report suspicious websites, texts or emails that mention HSBC

1. Update your security details

Change any passwords or log on details that could be affected. How to change your password.

2. Contact us

If you're an HSBC customer, it's quickest to chat with us online or in the app. Customers can also call 888.662.4722 or 716.841.6866 if you're not in the U.S. or Canada.

3. Take further action

You may also want to place a fraud alert on your credit report and report the fraud to the police or Federal Trade Commission.

How to report fraud if you're not an HSBC customer

If you don't have an account with us but want to report possible fraudulent activity, please call our Security Center at 877.826.8684 or 716.841.7870 if you're not in the U.S. or Canada.

Examples of things you should tell us about include:

An HSBC account opened in your name
An unexpected phone call claiming to be from HSBC
If you spot HSBC on your credit report and have not applied for credit with us

Report suspicious websites, texts or emails that mention HSBC

Whether you're an HSBC customer or not, if you see a suspicious message claiming to be from us, you can send it to our phishing mailbox¹. Please don't include any personal or account details in your email, we can't send individual responses from this address.

If you think someone may already have access to your account or personal details report this to us now.

Report websites or emails

Copy the full email or web address (URL) into the body of a new email and send it to phishing@hsbc.com.

Report text messages

If you receive a suspicious SMS/text, there are 4 places you can report it to:

Include a screenshot of the message in the body of a new email and send it to phishing@hsbc.com
Forward the message to 7726 (SPAM). This helps your wireless provider block similar messages in the future. This service isn't available in all countries.
Report it on your messaging app. Look for the option to report junk or spam
Report it to the FTC at ReportFraud.ftc.gov

Frequently asked questions

To minimize the time it takes to correct your credit reports, you should report fraud as soon as you become aware of it.

You can place a fraud alert on your credit report by calling one of the following national credit bureaus:

Experian: 1.888.397.3742
Equifax: 1.800.525.6285
Trans Union: 1.800.680.7289

For HSBC checking and debit/credit card clients you can chat with us. Or you can call us at 888.662.4722 or 716.841.6866 if you're not in the U.S. or Canada.

For HSBC Home Equity Line of Credit clients you can call us at 855.806.4660 or 847.320.6200 if you're not in the U.S. or Canada.

You can also temporarily freeze and unfreeze your credit card in mobile or online banking.

If there's a transaction you don't recognize, you may need to report it as fraud. But there could also be a legitimate reason for it.

Here are some things to check before you call us:

Transaction amounts in a foreign currency may increase or decrease once it's converted and any fees are added
Some retailers, such as hotels, taxis, airlines or hire cars, may have added additional surcharges
Review your physical and email receipts to see if anything matches Retailers sometimes trade under different names than the one they're known by, try searching them online to find out more
Check if any joint account holders made the transaction
Could it be an ongoing payment you set up in the past?
Has a free trial period ended and transitioned into a paid subscription?
Take a look at transactions from around the same time to see if it jogs your memory
Some retailers will convert checks and post them as an electronic debit
Review a copy of the check to make sure it was paid for the right amount

If you still don't recognize the transaction, chat with us online. Or call 888.662.4722 or 716.841.6866 if you're not in the U.S. or Canada.

Once this is reported, we will close your account and reissue your card/s. You will need to update your card in any digital wallets you use.

You can temporarily freeze and unfreeze your credit card in the mobile app or online banking. This might be useful if you've misplaced your card and want to make sure it can't be used while you look for it.

To freeze your credit card in online banking:

Log on.
Select the credit card account.
Go to the 'Manage' menu.
Select 'Manage card and alerts'.
Select 'Menu'.
Select 'Manage Card'.
Select 'Manage controls and alerts'.
Choose whether to lock or unlock your card.

To freeze your credit card in the mobile app:

Log on.
Select the credit card account.
Select 'Manage card'.
Select 'Menu'.
Select 'Manage cards'.
Select 'Manage controls and alerts'.
Choose whether to lock or unlock your card.

1. Kindly note emails will be processed by a third party on behalf of HSBC Global Services (UK) Limited and by HSBC Group companies.

Report fraud

If you think you've been targeted, contact us now

Take me straight to

How to report fraud on your HSBC account

1. Update your security details

2. Contact us

3. Take further action

How to report fraud if you're not an HSBC customer

Report suspicious websites, texts or emails that mention HSBC

Report websites or emails

Report text messages

Frequently asked questions

How can I place a fraud alert on my credit report?

What do I do if my card or checks are lost or stolen?

What do I do if there's a transaction I don't recognize on my statement?

What happens to my account if there is fraudulent activity on it?

Can I temporarily freeze my credit card?

You might also be interested in

Protect yourself from fraud and scams

Common scams

Fraud and security center

Connect with us