Apple Business Messages®

iMessage or Apple Business Messages® can be used by any Retail Customer using an iOS device (iPhone, iPad, or MacBook)

Apple Business Messages® can be used to answer any question you may have that you would normally call the Contact Center or initiate a Chat conversation to resolve. This includes personal account servicing, Online Banking support and credit card questions, just to name a few.

You can message with HSBC using Apple Business Messages® 24/7.

Please note: This service is operated by Apple’s servers and we cannot guarantee their availability.

For urgent matters outside of these hours, or if we don’t respond to a message within 48 hours, please call us as there might have been a service issue. We continue to be available to help you through our mobile app, by phone or Chat.

You can message with HSBC using Apple Business Messages® 24/7.

Please note: This service is operated by Apple’s servers and we cannot guarantee their availability.

For urgent matters outside of these hours, or if we don’t respond to a message within 48 hours, please call us as there might have been a service issue. We continue to be available to help you through our mobile app, by phone or Chat.

That’s ok! Apple Business Messages® gives you the flexibility to respond when you are available without losing the conversation history.

No – images, videos, files and/or voice messages cannot be received by HSBC using Apple Business Messages®. You will receive a 'Not Delivered' error and we will not be able to see what you sent.

If you do not wish to continue using Apple Business Messages® or do not want to receive a reply you should exit the conversation and delete the chat messages. 

To delete the conversation:

1. Open your messages.
2. Scroll through your messages until you find the conversation from ‘HSBC Bank USA’.
3. Swipe to the left until you see ‘Delete’.
4. Tap ‘Delete’ and then tap ‘Delete’ again in the confirmation window that appears at the bottom of the screen.
5. When prompted, confirm you would like to stop receiving messages from HSBC Bank USA, N.A. by tapping ‘Yes’ in the confirmation pop up.
6. You will no longer receive a reply from HSBC.

We will never contact you unexpectedly using Apple Business Messages® to ask for sensitive or personal information. You must initiate the chat with HSBC.

Once you have initiated a chat, you will receive a response from HSBC. If you do not wish to receive a response, please delete the conversation.

We may ask for details for authentication or account review purposes, but will never initiate contact asking for these details.

• You can review HSBC's Privacy Statement here: https://www.us.hsbc.com/online-privacy-statement/
• HSBC may retain and review our chat to improve service quality.
• Anyone with access to your device or other devices connected to your iCloud account can access our chats.
• Sensitive or personal information, such as account numbers or Social Security Number, should only be sent if requested for authentication or account review purposes.
• You can review Apple's Business Messages & Privacy Information at the start of a new conversation, or by tapping the info button at the top right of the message window and then tapping 'About Business Messages & Privacy'. 
• Images, videos, files, and voice messages cannot be received by HSBC using Apple Business Messages®.