Use your messages to start and save a chat with a live person
Banking in person or waiting on the phone for help are not always your best option.
Now with Apple Business Chat® you have the flexibility and security to bank on your own time with a simple text message conversation that you control at your own pace.
What can I do through Apple Business Chat®?
Credit Card Services
Make a credit card payment, file a dispute and report lost or stolen cards
Digital Security Device
Assistance with Online Banking registration, re-setting your logon details, help with your Digital Security Device and receiving one time codes
Assistance with moving money between your account, closing an account, questions on transactions and debit card help
Online Banking help
Assistance with making a bill payment, bank to bank transfers, real time payments, bill pays, and mobile check deposits
How does Apple Business Chat® work?
Message us and avoid call wait times
Start a conversation and then get on with your day – your chat history is saved and remains open in your messages so you can come and go, talking to us when the time is right for you.
You can access Apple Business Chat® on your iOS device from our website, or within the mobile app.
HSBC US Website
- From your iOS device, visit us.hsbc.com and click 'Need help?' This will prompt you to launch messages!
Mobile Banking App
- After logging in, click 'Profile'
- Tap ‘Contact Us’
- Tap ‘Call us,’ this will show the option to ‘Message a Live Agent’
Apple Business Chat® FAQs
Who can use Messages to contact HSBC?
What can I use Apple Business Chat® for?
When is Apple Business Chat® available?
How do I start a conversation?
What if I can’t respond right away?
Can I send images using Apple Business Chat®?
How do I stop using Apple Business Chat®?
Will HSBC ever text me?
Do I have to share my personal information?
Privacy Related Information
Apple and Apple Business Chat are registered trademarks of Apple Inc.