Top of main content

New to U.S. Services

Moving to the U.S.? We’ll help you get a head start

Complimentary 12-month access to a wide range of relocation benefits:1

Free 30-day SIM card with:

  • Unlimited international calls2
  • 2 GB data plan
  • 200 text messages

Discounts on:

  • Airport parking & pick up services
  • Airport lounge access
  • Car and private jet rentals
  • Wi-Fi Hot Spot
  • Extra luggage delivery
  • Wardrobe organizing
  • Flower delivery

Referrals to:

  • Education and childcare options
  • Home set up professionals
  • Visa application
  • Private Golf Club Access
  • Medical services

Manage program benefits anytime, anywhere online or download the New to U.S. Services mobile app3.

Simply register an account online using your access code provided at account opening.

If you do not have an access code, contact our International Banking Center at 1.877.850.4722.

Not a customer? Interested in opening an account?4

Already a customer?

Access your New to U.S. Services

Download the New to U.S. Services App today

Want to learn more about the American culture?

Check out our free guide on how to get settled in the U.S. https://movingtoamericamadeeasy.com5

For clients located outside of the U.S. - Our products and services are not specifically directed at individuals located in the European Union. Our U.S. representatives, as well as our public website, us.hsbc.com, provide products and services governed by U.S. laws and regulations. Our products and services, as well as their specific terms and conditions, are subject to change and may not be available in all territories or to all customers. If your product requires a contract, application, disclosure, or other document to be signed, such document(s) will be deemed executed in the U.S. and only acted upon after you have signed them and they have been received by HSBC in the U.S.. If you are not located in the U.S., the laws and regulations of your country of residence could affect the offering, negotiation, discussion, provision, and/or use of HSBC U.S. products and services. If you are not a U.S. resident, please read the specific cross-border product and service disclaimers, which are available on the Cross Border Disclosure page of our public website available at www.us.hsbc.com/crossborder.

1.This offer is only available for customers who open an HSBC U.S. Premier checking account from December 5, 2022 through and including January 31, 2024. In order to be eligible for the New to U.S. Services, applicants must have arrived in the U.S. from January 1, 2022 through and including January 31, 2024.  Eligible customers must activate their service membership using the instructions in terms & conditions within 12 months of account opening. Approved customers will receive 12-month complimentary access to HSBC New to U.S. Services, beginning from the date of activation, and a 30-day SIM Card. The activation codes provided are for the personal use of eligible customers only and may not be shared.  Additional restrictions may apply.

HSBC New to U.S. Services

HSBC New to U.S. Services are lifestyle services delivered to approved customers by Aspire Lifestyles and its affiliates (“Supplier”). The Supplier is subject to change at any time without notice.  The New to U.S. Services are subject to limited availability, and to the terms, conditions and restrictions imposed by Supplier. HSBC Bank is not responsible for the delivery of, or for any failure to deliver, the New to U.S. Services. Calls to the Supplier are charged at a local rate. Charges for the products or services provided will be notified at the time of booking by Supplier and subject to terms, conditions and restrictions imposed by Supplier. HSBC Bank and its respective parents, subsidiaries and affiliates are not responsible for any of the above listed charges. Calls may be recorded at Supplier’s discretion. HSBC Bank, and its respective parents, subsidiaries and affiliates are not liable or responsible for these recordings. Supplier may retain your contact or other personal information in order for you to access the New to U.S. Services.  Supplier is solely responsible for the protection of your personal information. HSBC Bank, and its respective parents, subsidiaries and affiliates make no guarantees, warranties or representations of any kind, expressed or implied, with respect to such services and/ or items, and shall not be liable for any loss, expense, accident or inconvenience that may arise in connection with the use of such services and/or items, or as a result of any defect in or failure of such services and/or items.  These offers, products, and services are not exchangeable, refundable, or redeemable for cash or credit under any circumstances and are not replaceable in the event of loss, destruction after issuance or expired (if applicable). All promotional offers, products and services offered by HSBC are subject to updates, modifications and/or termination by HSBC.

30-day SIM card

Supplier will provide and deliver applicable 30-day SIM Card to approved customers. SIM Card wireless carrier is T-Mobile. Supplier and wireless carrier subject to change at any time without notice.  Subject to limited availability, and to the terms, conditions and restrictions imposed by Supplier. HSBC Bank, and its respective parents, subsidiaries and affiliates are not responsible for the delivery of, or for any failure to deliver, the SIM Card.  First 30 days’ cost of the SIM Card, calculated and applied solely by Supplier, will be covered by HSBC Bank; thereafter, Supplier may provide special pricing should customer continue with the same SIM Card.  SIM card is for use in the U.S. only. Requires 4G and above compatible handset. Plan – 2 GB data + unlimited calls to over 190 countries as determined by Supplier + 200 texts messages. Additional data rate charges from Supplier may apply pursuant to your agreement with Supplier. HSBC Bank, and its respective parents, subsidiaries and affiliates are not responsible for these charges.  Card is valid for 30 days from time of activation as calculated by Supplier; at Supplier’s discretion, SIM Card can be extended for 30-day increments within 5 days of each expiration date of SIM Card and becomes non-renewable at 5 days past expiration. Automatic 30-day increment renewal may available through Supplier. HSBC Bank, and its respective parents, subsidiaries and affiliates make no guarantees, warranties or representations of any kind, expressed or implied, with respect to such services and/ or items, and shall not be liable for any loss, expense, accident or inconvenience that may arise in connection with the use of such services and/or items, or as a result of any defect in or failure of such services and/or items.  These offers, products, and services are not exchangeable, refundable, or redeemable for cash or credit under any circumstances and are not replaceable in the event of loss, destruction after issuance or expired (if applicable). All promotional offers, products and services offered by HSBC are subject to updates, modifications and/or termination by HSBC.

2 Limitations apply. International calls cover over 190 countries including Western Europe, Canada, Mexico, China and India.

3 Data rate charges from your service provider may apply. HSBC Bank N.A. is not responsible for these charges.

4 International account opening is not available in all countries and is subject to approval based on local regulations and policies of country or application.

5 By clicking this link, you will be taken to a non-HSBC website containing information about moving to the United States. While HSBC is pleased to offer this link for educational purposes, HSBC does not guarantee, warrant or recommend the opinion or advice or the products and/or services contained on any non-HSBC website. The existence of any such links shall not constitute a warranty or an endorsement by HSBC of such website, the contents of the websites or the operators of the websites. You access them entirely at your own risk.

Android and Google Play are trademarks of Google LLC.

App Store is a service mark of Apple Inc.

United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. U.S. persons should consult a tax adviser for more information.

Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Member FDIC. 

We're here to help you. Find the answers and while you're at it, tell us how we could do better.