Responding to Fraud Alerts is now even easier
You can now verify transactions with the click of a button right from a Fraud Alert email. Simply review the transactions listed in the email and click ‘No Fraud’ or ‘Fraud’ to verify whether the transactions listed are yours.
We've got you covered with Fraud Alerts
As an HSBC customer, you're automatically enrolled in our Fraud Alert program. If we have your mobile number or email on file, you'll automatically be notified of suspicious transaction activity on your HSBC Debit or Credit Card Account.
With Fraud Alerts, we’ll notify you by free text message1 or email if we spot suspicious activity on your HSBC Debit or Credit Card. You can then verify the purchase with a simple text or email reply so you can continue using your card or report it as fraud. If fraud is suspected, we may need to speak with you.
HSBC helps keep your card safe with all these protection benefits:
- Account Monitoring 24 hours a day, 7 days a week
- Fraud Alerts
- Chip technology
- Zero Liability2 for unauthorized transactions
Frequently Asked Questions
How do I sign up for Fraud Alerts?Collapse Expand
How will I be notified of suspicious activity on my Account?Collapse Expand
What if I don't have a mobile number on file?Collapse Expand
How do I add or update my mobile number to receive card Fraud Alerts?Collapse Expand
How do I respond to a Fraud Alert?Collapse Expand
Will I receive free text alerts if I'm outside of the United States?Collapse Expand
Are other alerts available?Collapse Expand
How will I know if a Fraud Alert is from HSBC?Collapse Expand
Whether you're looking for cash back promotions, low Introductory APRs or travel benefits, HSBC offers a variety of credit cards to meet your needs.
1 Mobile service with Verizon, AT&T, Sprint, or T-Mobile is required in order to receive free fraud text messages. Customers on other mobile service carriers and international phone numbers are not eligible. HSBC Bank USA, N.A. is not responsible for any charges that may apply outside of the United States.
2 Have peace of mind knowing that HSBC Bank USA, N.A. won't hold you responsible for unauthorized transactions. As an HSBC Debit or Credit cardholder, Zero Liability applies to your purchases made with your U.S.-issued Debit or Credit card in the store, over the telephone, online, or via a mobile device. As a cardholder, you will not be held responsible for unauthorized transactions if: 1. You have used reasonable care in protecting your card from loss or theft; and 2. You have promptly reported to HSBC Bank USA, N.A. when you knew that your HSBC Debit or Credit card was lost or stolen. If you believe there has been unauthorized use on your account and you meet the conditions above, rest easy knowing you have the protection of the Zero Liability promise. To learn more about additional protections with respect to unauthorized transactions, please contact HSBC by calling the number on the back of your card. Zero Liability does not apply to the following (or certain) Mastercard® payment cards: Commercial cards, unregistered prepaid cards or gift cards.
3 Must have a valid email address on file.
4 Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
HSBC Debit and Credit Cards are issued by HSBC Bank USA, N.A.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
© HSBC Bank USA, N.A. 2018. All rights reserved.