We've got you covered with Fraud Alerts
As an HSBC customer, you're automatically enrolled in our Fraud Alert program. If we have your mobile number or email on file, you'll automatically be notified of suspicious transaction activity on your HSBC Debit or Credit Card Account.
With Fraud Alerts, we’ll notify you by free text message1,4 or email if we spot suspicious activity on your HSBC Debit or Credit Card. You can then confirm the purchase by responding to our text or email, or report it as fraud. If fraud is suspected, we may need to speak with you.
HSBC helps keep your card safe with all these protection benefits:
- Account Monitoring 24 hours a day, 7 days a week
- Fraud Alerts
- EMV Chip technology
- Zero Liability2 for unauthorized transactions
Frequently Asked Questions
How do I sign up for Fraud Alerts?
How will I be notified of suspicious activity on my Account?
What if I don't have a mobile number on file?
How do I add or update my mobile number to receive card Fraud Alerts?
How do I respond to a Fraud Alert?
Will I receive free text alerts if I'm outside of the United States?
How will I know if a Fraud Alert is from HSBC?
What other ways can I manage my account?
1 Mobile service with Verizon, AT&T, Sprint, or T-Mobile is required in order to receive free fraud text messages. Customers on other mobile service carriers and international phone numbers are not eligible. HSBC Bank USA, N.A. is not responsible for any charges that may apply outside of the United States.
2 As an HSBC Bank USA, N.A. Debit or Credit cardholder, Zero Liability applies to your purchases made with your Debit or Credit card. As a cardholder, you will not be held responsible for unauthorized transactions if: 1. You have used reasonable care in protecting your card from loss or theft; and 2. You have promptly reported to HSBC Bank USA, N.A. when you knew that your HSBC Debit or Credit card was lost or stolen. Certain terms, conditions and exclusions may apply. To learn more about Zero Liability, visit mastercard.us/zeroliability.
HSBC Debit and Credit Cards are issued by HSBC Bank USA, N.A.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.