You can now use your voice to authenticate yourself when you call HSBC. You won’t need to remember your PIN or Telephone Access Code each time you call us. With Voice ID, you can gain immediate access to your accounts by entering your account, card or Social Security Number, and saying “My voice is my password.”
Voice ID analyzes your voice in seconds – checking over 100 behavioral and physical vocal traits, from your pronunciation to the tone and pattern of your voice.
Fraudsters and hackers may be able to steal or guess your passwords, but they can’t replicate your voice. We measure the mechanics of how sounds are produced, rather than the sounds themselves. Voice ID is sensitive and sophisticated enough to detect if someone is impersonating you or playing a recording – and recognize you, even if you have a cold or sore throat.
Authenticate yourself by entering your account credentials.
Create a unique Voice ID by saying "My voice is my password" in any of the below languages 3 to 5 times:
You're all set! Use your new Voice ID the next time you call!
Must be 18 years or older to enroll in Voice ID.