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How to close your HSBC account

Close an HSBC Credit Card, Checking or Savings account

Fastest way

Chat Live with a representative in Personal Internet Banking 

  • Log on to Personal Internet Banking.
  • To the right of the account dashboard, click on the Need Help button to open the Chat window and speak with a representative.

Tip: When you’re done with your chat, email yourself a copy of the chat transcript by clicking the plus button on the bottom of the chat screen.




By telephone

  • Call the telephone number on the back of your credit card or ATM or Debit card, or contact HSBC Customer Service.


By Postal Mail

  • Mail your request to the Billing Inquiries address on your Credit Card billing statement.


Visit a Branch

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