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Mobile Payments Terms

Terms for Adding Your HSBC Card to an E-Wallet

 

These Terms for Adding Your HSBC Card to an E-Wallet ("E-Wallet Terms") apply when you choose to add a consumer HSBC Credit Card or Debit Card issued by HSBC Bank USA, National Association ("HSBC Card") to a Digital Wallet ("E-Wallet"). In these terms, "you" and "your" refer to the cardholder of the HSBC Card, and "we," "us," "our," and "HSBC" refer to HSBC Bank USA, N.A. When you add an HSBC Card to an E-Wallet, you agree to these terms.

 

Adding Your HSBC Card to an E-Wallet.

You can add an eligible HSBC Card to an E-Wallet by following the instructions of the E-Wallet provider. Only HSBC Cards that we tell you are eligible can be added to a particular E-Wallet. If your HSBC Card or underlying account is not in good standing, that HSBC Card will not be eligible to be added to the E-Wallet. When you add an HSBC Card to an E-Wallet, the E-Wallet allows you to use the HSBC Card to enter into transactions where the E-Wallet is accepted. The E-Wallet may not be accepted at all places where your HSBC Card is accepted.

 

HSBC Is Not Responsible for the E-Wallet.

HSBC is not responsible for the E-Wallet. HSBC is not the provider of the E-Wallet, and we are not responsible for providing the E-Wallet service to you. We are only responsible for supplying information to the E-Wallet provider to allow usage of the HSBC Card in the E-Wallet. We are not responsible for any failure of the E-Wallet, or the inability to use the E-Wallet for any transaction. We are not responsible for the performance or nonperformance of the E-Wallet provider or any third parties regarding any agreement you enter into with the E-Wallet provider or associated third party relationships that may impact your use of the E-Wallet.

 

Keep Your Credentials Secure.

You should not allow others to log on to or use your mobile phone or other device if that would mean that they could then use your HSBC Card in the E-Wallet to make transactions. Please ensure that only your security details, fingerprint or other security measure can be used to use your card in the E-Wallet. Keep these details secure and do not share them with others.

 

E-Wallet Fees.

We do not charge you extra for adding your HSBC Card to an E-Wallet or for using your HSBC Card in an E-Wallet. The E-Wallet provider and other third parties, such as mobile phone or wireless companies, data service providers or retailers may charge you for using the E-Wallet or for making transactions using the E-Wallet.

 

Your HSBC Card Terms Do Not Change.

The terms and account agreement that govern your HSBC Card do not change when you add your HSBC Card to an E-Wallet. An E-Wallet is a convenient tool that can allow you to make purchases with the HSBC Card via an eligible mobile phone or other device. Any applicable interest, fees, and charges that apply to your HSBC Card will also apply when you use the E-Wallet to access your HSBC Card. We can block an HSBC Card in the E-Wallet from purchases at any time.

 

Removing Your HSBC Card from an E-Wallet.

Instructions given by the E-Wallet provider will tell you how to remove a card from the E-Wallet. You should contact the E-Wallet provider on how to remove an HSBC Card from the E-Wallet.

Use of Your Information.

You agree that we may share your information with the E-Wallet provider, a payment network and any others in order to provide the services you have requested, to make information available to you about your HSBC Card transactions, and to improve our ability to provide these services. The terms of your E-Wallet agreement govern the use of your information by the E-Wallet provider.

Your privacy and the security of your information are important to us. The HSBC USA Privacy Notices can be found here. We do not control the privacy and security of your information that may be held by the E-Wallet provider. That is governed by the privacy policy given to you by the E-Wallet provider.

 

Contacting You Electronically and by Email.

You consent to receive electronic communications and disclosures from us in connection with your HSBC Card and the E-Wallet. You agree that we can contact you by email at any email address you provide to us in connection with any relevant HSBC account. This may include contact from companies working on our behalf to provide the service to you. We can provide information to you concerning these terms and your use of an HSBC Card in an E-Wallet by email to any electronic mailbox we maintain for you or to any other email address you have given us or by mailing the communication to the address we currently hold for you. You agree to tell us if the contact information you have given to us changes.

When you enroll in the E-Wallet, we may require additional verification.

When you select Email in the Card Verification screen associated with adding your HSBC Card in an E-Wallet, you consent to receive an e-mail from us at the e-mail address indicated on the screen. You will receive one e-mail message with the verification code that you requested for your HSBC Card.

When you select Text Message in the Card Verification screen associated with adding your HSBC Card in an E-Wallet, you consent to receive an SMS message from us at the number indicated on the screen. You will receive one message from Short Code 31552 with the verification code that you requested for your HSBC Card.

If at any time you need assistance, just text "HELP" to 31552. After you send the SMS message "HELP" to us, we will respond with instructions on how to contact us.

To view a complete list of participating SMS carriers, click here.

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our Privacy Policy.

 

Questions.

If you have any questions or complaints about your HSBC Card, then please contact us at the telephone number on the back of your HSBC Card. If your question or complaint is about the E-Wallet, then please contact the E-Wallet provider using the information given to you by the provider.

 

Governing Law.

These E-Wallet Terms are governed by federal law, and to the extent that state law applies, the laws of the state that apply to the agreement under which your HSBC Card is covered.

 

Ending or Changing These E-Wallet Terms.

We can terminate these E-Wallet Terms at any time. We can also change the terms, or add or delete any items in these E-Wallet Terms, at any time. We will provide notice if required by law. You cannot change these terms, but you can terminate these E-Wallet Terms at any time by removing all HSBC Cards from the E-Wallet.

 

Notices.

We can provide notices to you concerning these E-Wallet Terms and your use of the HSBC Card in the E-Wallet by posting the material on our website, through electronic notice given to any electronic mailbox we maintain for your or to any other email address or telephone number you provide to us, or by contacting you at the current address we have on file for you. You may contact us at the telephone number on the back of your HSBC Card.

 

HSBC Credit Cards are issued by HSBC Bank USA, N.A., subject to credit approval and may require a U.S. HSBC checking account relationship. To learn more, speak to any HSBC branch representative or call  800.462.1874.

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