Find the help you need
If you need support, there are many ways to get in touch with us. You can chat online or call us 24/7, contact your Relationship Manager, or visit us in person.
Chat is not available for investment or insurance products/services. You'll need to call us or visit a Wealth Center instead.
We also have a range of useful content to help solve your query quickly, including articles and frequently asked questions.
HSBC U.S. Mobile Banking App[@dataratecharges] - the easiest way to get in touch
If you're already an HSBC client, you can get in touch through the app 24/7.
- Start a secure conversation with our agents with ease
- Find your Relationship Manager's contact details
- Continue chat conversations in online banking, with access to the full conversation history
- Click to Call us to bypass the automated system and speak directly with a live agent in your preferred language. Approximate wait time will be provided if there is a wait
- Browse helpful support topics
Chat with us online
Web Chat
If you don't have the mobile app or prefer to use online banking, you can contact us through Web Chat, 24/7.
- You may need to verify your identity with our agents when conversations involve account-specific questions
- You can continue Web Chats in the mobile app, with access to the full conversation history
Apple Business Messages®
You can use Apple Business Messages to send us text messages at your own pace 24/7.
- Available for Apple® devices only
- You will need to verify your identity with our agents when conversations involve account-specific questions
- You can access chat history in the Apple Messages app and continue prior Apple Business Messages conversations
Other ways to contact us
Call us about HSBC Premier
If you need help with your HSBC Premier account, you can get in touch by phone.
Call us at:
Outside the US or Canada:
Available 24/7
Feedback and complaints
Your views are key to improving the products and services we offer. Find out more about the complaints process and how to give your feedback.
Important information
Apple, Apple Business Messages, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.