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Customer Service

We are here to help you.

We offer several options to Chat with us online, here’s how to find the right one for you.

Mobile Chat - the best option for existing HSBC Mobile Banking App customers

  • Available on Android and iOS to HSBC US Mobile Banking App1 users
  • Using the HSBC US Mobile Banking App provides added security and you can start a transaction with our agents without additional verification
  • In addition, you can access chat history and continue prior Mobile Chat conversations 
  • Simply log into the HSBC US Mobile Banking App and start your Chat

Apple Business Chat® – for Apple device users who don’t use the HSBC Mobile Banking App

  • Available for Apple devices only  
  • You will need to verify your identity with our agents when conversations involve account-specific questions 
  • You can access chat history in the Apple Messages app and continue prior Apple Business Chat conversations

Live Chat - for users who do not have the app and use their desktop to do their banking

  • You will need to verify your identity with our agents when conversations involve account-specific questions 
  • With Live Chat, you cannot access chat history and continue prior Live Chat conversations.

Regardless of which option you choose you can get information, help and complete almost all transactions including making a Card payment, moving and/or transferring money, checking your accounts or rewards, updating your information and more.

Choose your help topic

Select a popular topic below and get connected with a Live Chat agent immediately.

Get answers to common questions

Visit our Help & FAQ Center to get guidance for common support topics.

Need another way to get in touch?

Message us

Apple Business Chat®:

iOS users message us from the HSBC Mobile Banking App.

Tweet us

Official customer care handle for HSBC in the U.S.:

@HSBC_US

 

Hours:
Mon-Fri 6 AM - 9 PM ET

Sat 8 AM - 7:30 PM ET
 

*Please do not share personal account information on Twitter

Talk to us

Personal Banking: 800.975.4722

Outside the US: 716.841.7212

Mon - Sun 7 AM - 12 AM ET

 

HSBC Premier: 888.662.4722

Outside the US: 716.841.6866

Available 24/7

 

HSBC Advance: 866:584.4722

Outside the US: 716.841.4477

Available 24/7

 

Business Banking: 833.722.4722 

Outside the US: 716.841.7855

Mon-Fri 8 AM-8 PM ET

 

Mortgage Customer Service: 855.527.8400

Outside the US: 716.841.7212

Mon-Fri 8 AM-8 PM ET, Sat 8 AM-5 PM ET

 

Premier Mortgage Customer Service: 855.806.4660

Outside the US: 716.841.7212

Mon-Fri 8 AM-8 PM ET, Sat 8 AM-5 PM ET

 

Jade Mortgage Customer Service: 855.806.4661

Outside the US: 716.841.7212

Mon-Fri 8 AM-8 PM ET, Sat 8 AM-5 PM ET

 

Private Bank Mortgage Customer Service: 855.806.4664

Outside the US: 716.841.7212

Mon-Fri 8 AM-8 PM ET, Sat 8 AM-5 PM ET

 

HSBC Securities Wealth Services Desk: 800.662.3343

Outside the US: 847.876.1574

Mon-Fri 8 AM-6 PM ET

 

Lost/Stolen Cards: 800.462.1874

Outside the US: 716.841.7212

Available 24/7

 

TTY/TTD: 800.898.5999

Write to us

HSBC Customer Service Address

HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240

Premier Banking

HSBC Premier Service Center.
P.O. Box 22
Buffalo, NY 14240

Mortgages

Attention: Mail stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945

Need to get in touch?

 

Simply enter your postcode or location to pintpoint your nearest branch on the map.

 

Your views and feedback are key to improving the products and services we offer.

1 Data rate charges from your service provider may apply. HSBC Bank USA, N.A. is not responsible for these charges.

In order to view your accounts via the HSBC Mobile Banking App and use Mobile Chat, you need to be registered. App available for iPhone®,
iPad®, and AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM. 

Apple and Apple Business Chat are registered trademarks of Apple Inc.

iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.

Android and Google Play are trademarks of Google Inc.

App Store is a service mark of Apple Inc.

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries. 

Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Member FDIC.

We're here to help you. Find the answers and while you're at it, tell us how we could do better.