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Apple Business Chat®:

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Official customer care handle for HSBC in the U.S.:

@HSBC_US

 

Hours:
Mon-Fri 6AM - 9PM ET

Sat 8AM - 7:30PM ET
 

*Please do not share personal account information on Twitter

Talk to us

Personal Banking: 800.975.4722

HSBC Premier Banking: 888.662.4722

HSBC Advance: 866.584.4722

 

Business Banking: 833.722.4722

 

Mortgage Customer Service: 855.527.8400

Premier Mortgage Customer Service: 855.806.4660

Jade Mortgage Customer Service: 855.806.4661

Private Bank Mortgage Customer Service: 855.806.4664

 

HSBC Securities Wealth Services Desk: 800.662.3343
M-F (8am-6pm) ET

 

Lost/Stolen Cards: 800.462.1874
Available 24/7

 

TTY/TTD: 800.898.5999

Write to us

HSBC Customer Service Address

HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240

Premier Banking

HSBC Premier Service Center.
P.O. Box 22
Buffalo, NY 14240

Mortgages

Attention: Mail stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945

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