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Customer Service

We are here to help you.

We offer several options to Chat with us online, here’s how to find the right one for you.

Mobile Chat - the best option for existing HSBC Mobile Banking App1 customers

  • Available on AndroidTM and iOS® to HSBC US Mobile Banking App1 users
  • Using the HSBC US Mobile Banking App provides added security and you can start a transaction with our agents without additional verification
  • Conversations that happen in Mobile Chat can continue on Personal Internet Banking, with access to the full conversation history
  • Simply log into the HSBC US Mobile Banking App and start your Chat

Apple Business Chat® – for Apple® device users who don’t use the HSBC Mobile Banking App

  • Available for Apple® devices only  
  • You will need to verify your identity with our agents when conversations involve account-specific questions 
  • You can access chat history in the Apple Messages app and continue prior Apple Business Chat conversations

Web Chat - for users who do not have the app and use their desktop to do their banking

  • You may need to verify your identity with our agents when conversations involve account-specific questions 
  • Conversations that happen in Personal Internet Banking can continue on Mobile Chat, with access to the full conversation history

Regardless of which option you choose you can get information, help and complete almost all transactions including making a payment, moving and/or transferring money, checking your accounts or rewards, updating your information and more.

Choose your help topic

Select a popular topic below and get connected with a Web Chat agent immediately.

Get answers to common questions

Visit our Help & FAQ Center to get guidance for common support topics.

Need another way to get in touch?

Message us

Apple Business Chat®:

iOS users message us from the HSBC Mobile Banking App.

Tweet us

Official customer care handle for HSBC Bank in the U.S.:

@HSBC_US

 

Hours:
Mon-Fri 6am - 9pm ET

Sat 8am - 7:30pm ET
 

*Please do not share personal account information on Twitter

Talk to us

Personal Banking: 800.975.4722

Outside the US or Canada: 716.841.7212

Mon - Sun 7am - 12am ET

 

HSBC Premier: 888.662.4722

Outside the US or Canada: 716.841.6866

Available 24/7

 

HSBC Advance: 866:584.4722

Outside the US or Canada: 716.841.4477

Available 24/7

 

Business Banking: 833.722.4722 

Outside the US or Canada: 716.841.7855

Mon-Fri 8am - 8pm ET

 

Mortgage Customer Service: 855.527.8400

Outside the US or Canada: 716.841.7212

Mon-Fri 8am - 8pm ET, Sat 8am - 5pm ET

 

Premier Mortgage Customer Service: 855.806.4660

Outside the US or Canada: 716.841.7212

Mon-Fri 8am - 8pm ET, Sat 8am - 5pm ET

 

Jade Mortgage Customer Service: 855.806.4661

Outside the US or Canada: 716.841.7212

Mon-Fri 8am - 8pm ET, Sat 8am - 5pm ET

 

Private Bank Mortgage Customer Service: 855.806.4664

Outside the US or Canada: 716.841.7212

Mon-Fri 8am - 8pm ET, Sat 8am - 5pm ET

 

HSBC Securities Wealth Services Desk: 800.662.3343

Outside the US or Canada: 847.876.1574

Mon-Fri 8am - 6pm ET

 

Lost/Stolen Cards: 800.462.1874

Outside the US or Canada: 716.841.7212

Available 24/7

 

TTY/TTD: 800.898.5999

Write to us

HSBC Customer Service Address

HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240

Premier Banking

HSBC Premier Service Center.
P.O. Box 22
Buffalo, NY 14240

Mortgages

Attention: Mail stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945

Need to get in touch?

 

Simply enter your postcode or location to pintpoint your nearest branch on the map.

 

Your views and feedback are key to improving the products and services we offer.

1 Data rate charges from your service provider may apply. HSBC Bank USA, N.A. is not responsible for these charges.  Camera-in device required to be able to utilize HSBC Mobile Check Deposit.  Deposit amount limits may apply.  HSBC Mobile Banking App is available for iPhone®, iPad®, AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM.  

In order to view your accounts via the HSBC Mobile Banking App and use Mobile Chat, you need to be registered.

Apple, Apple Business Chat, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.

Android and Google Play are trademarks of Google LLC.

App Store is a service mark of Apple Inc.

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries. 

Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Member FDIC.

We're here to help you. Find the answers and while you're at it, tell us how we could do better.