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Move Money FAQs

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Questions

Pay or Transfer

Bill Pay

Amend or Cancel

Wire Payments (including Global Transfers)

My Payees

Bank to Bank Transfers

Pay or Transfer

payee icon

This icon represents a Payee when using HSBC Bill Pay Service. This icon will be shown whenever you go to select a payee in Bill Pay or if you add a new Bill payee.

wire payee icon

This icon represents a Wire Payee. When you are using HSBC Wire Transfers, your wire payee will have this icon next to the payee information.

These icons are just visual representations so you are able to tell the difference between a Bill payee and a Wire payee.

 

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Bill Pay

Only checking accounts can be used for Bill Pay.

 

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First, you'll need to navigate to the Move money section of Personal Internet Banking. This can be accessed from the My banking home page OR within 'Transaction History' section located to the left of the 'My Accounts' listing in the upper left hand corner under the Move Money icon. Once you are in this section, you need to follow the steps listed below:

  1. Select the account you wish to pay from.
  2. Select who you want to pay by clicking on the My payees button.
  3. Enter the amount you wish to pay.
  4. You now have the option of making this a one-time payment, a future dated payment or a recurring payment.
  5. To make a one-time payment, select "Today."
  6. Select "Continue."
  7. Validate the information you've inputted to confirm accuracy and select "Continue."
  8. Review the Verification screen and select confirm to process the payment.

 

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From the 'My Payees' section on the left hand side of your screen, you have the option to add a 'New Bill Payee.' Simply click the button and follow the onscreen instructions.

 

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Amend or Cancel

You can cancel a future payment at any time before it is processed.

To cancel a future payment:

  • Click on the HSBC logo to return to the 'My accounts' screen.
  • Click the 'Move Money' button from your Transaction summary screen on the right.
  • Select Amend or cancel pending payments and transfers ' within 'Move money' and follow the on-screen instructions.

If a payment has already taken place, then it cannot be cancelled. It will show on your recent transactions list.

 

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You can edit a payment at any time before it is processed.

To amend future or recurring payments:

  • Click on the HSBC logo to return to the 'My banking' screen.
  • Click the 'Move money' icon from your Transaction summary screen on the right.
  • Within Move money, select 'Amend or cancel pending payments and transfers.'
  • Find the payment that you wish to amend from the list of payments, then select 'Edit' and follow the on-screen instructions.

If a payment has already taken place, then it will not be available under 'Amend or cancel pending payments' for edits. It will show on your recent transactions list.

 

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  1. Select Bill Payment History on the left hand side of the Move money menu.
  2. You are able to search for a payment using any of the following information:
    1. Select account you paid from.
    2. If you don't remember which account you paid from, you may select "all accounts" and search by the following specifications.
      1. Search by date range.
      2. Search by amount.
      3. Search by name of payee.

Once you make your selection and press enter, a list of transactions or your specific transaction will be shown on the screen.

 

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To make a future payment, first select the account that you wish to send the money from, and then select the appropriate option under 'To account', in this case it will be 'My Payee.'

Once the payee has been selected enter the payment amount. Then for future payments, please select 'Later' (if applicable). You will be asked to confirm when you want the payment to occur.

Then select Continue to verify the payment details.

 

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To make a recurring payment, first select the account that you wish to send the money from, and then select the appropriate option under 'To account' , in this case it will be 'My Payee.'

Once the payee has been selected enter the payment amount. Then for recurring payments, please select 'Recurring' (if applicable). You will be asked to confirm when you want the payment to take place, frequency of the payment as well as the number of payments.

Then select Continue to verify the payment details.

 

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Yes. Within the 'Move money' section select Amend or cancel pending payments and transfers. This will provide a consolidated view of all future/pending Transfers, Bill Pay, and Wire payments. Future/pending transfers and bill pays can be modified or deleted. Although wire payments are not technically future dated, international wires may be cancelled within their 30 minutes cancellation window. Please note that domestic wire will be executed immediately without a 30 minutes cancellation window.

 

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The frequency for recurring payments can be set to Weekly, Every 2 weeks, Monthly, Every 2 months, Quarterly, Semi-annually, and Annually. The date of the first payment can be set to today's date. If the recurring Bill payment falls on a non-business day, it will be processed the next business day.

 

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It amends the amount for the next scheduled transaction only. Only this Bill Payment will be amended. Any other future-dated Bill Payments will be made in accordance with your original request. To change all future-dated Bill Payments, please delete this recurring payment and create a new request. You will need to go back into future dated transactions.

 

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It cancels all future dated transactions.

 

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Wire Payments (including Global Transfers)

You no longer need to use Global View to transfer money from your US account to your HSBC accounts in other countries as you did in the past. In new PIB, if you add your HSBC international account using Add or remove a country/territory link from the My HSBC menu, you can then use the Move money function to transfer funds from their US accounts to your HSBC accounts in other countries. Transfers from the your domestic account to your HSBC account in other countries could occur in either USD or foreign currency. You will still need to log on to your foreign account to do the reverse money transfer (i.e., transfers from your HSBC account in other countries to your domestic account).

 

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On the 'My banking' screen, select the account that you wish to make a payment from, and then 'Move money.'

If you have made a payment to this wire payee before, select the appropriate payee from 'My payees.' If this is the first time you've made a payment to this recipient, you will need to select "new payee." Please ensure that you have their name, address, bank code (ABA Fedwire routing number for domestic wire) and account number ready.

Once the payee has been set up, enter the payment amount and then follow the on-screen instructions to complete the wire transfer.

 

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No. You cannot send wire transfers (domestic or international) from certain types of account. These accounts will automatically be blocked from "To Account" list.

 

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You will only be required to enter their Security Code when you set up a new wire payee (domestic or international) and send them a wire for the first time. After that, you can send wire payments to existing payees without entering a Security Code; logging in with their password is sufficient. Also, a Transaction Digital Signing (TDS) code has to entered, for additional security, during the wire payee set up process. This code is generated using a slightly different method than the security code used to log on and create the wire payee, so ensure you follow the online instructions carefully.

Please note that you will also be required to enter a security code when you need to add (or remove) a country in Global View (My HSBC tab > Add or remove a country/territory link).

 

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If you do not know the identifier of the bank, you can use the bank search tool built into the Wire transfer details screen to locate the routing number of the payee's bank. Otherwise, you will need to obtain that information from the payee.

 

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My Payees

Yes. You will not need to re-enter your payee information after you are upgraded, but you should verify that the correct information has been carried over including payees' mailing addresses.

 

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From the 'My Payees' section on the left hand side of your screen, you have the option to add a 'New Bill Payee', but not a new Wire payee. A new Wire Payee can only be set up in line with a new wire payment transaction i.e. when you choose to transfer funds to "New Payee" by selecting "Wire Payee".

To set-up a new Wire payee, you need to click Move Money, then click the New payee tab, and then click on the Wire transfer button. The system will require you to enter your Security Code at this point unless you already used a Security Code to log onto that session, and will also need to enter a transaction digital signing code to complete the wire payee creation. Once the wire has been confirmed this new wire payee will appear in the My Payees tab.

 

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Bank to Bank Transfers

  1. Click on left menu option within Move money section that is labeled "Bank to Bank Transfers."
  2. Accept Speed bump – this allows you to enter the Bank to Bank Transfer function.
  3. Input your amount.
  4. Select account to transfer from.
  5. Select account to transfer to.
  6. Select Send on Date.
  7. Press Continue and follow onscreen instructions.

 

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  1. Select 'Add a New Account' button.
  2. Input required information on the screen. You will need the Routing Number and Account Number of the account you wish to add.
  3. Follow the onscreen instructions.

 

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