What's changing?
We're making it easier to log on to online banking
If you forget your username, you'll be able to choose from a range of alternative sign-in options, such as:
- Social Security number
- Account number
- Debit and credit card number
- Passport number
Logging on to online banking with your app
If you use a Digital Security Device, you'll be able to log on to online banking by scanning a QR code with your mobile phone. You don't need to generate a code from the mobile banking app.
Biometric log on for mobile banking
If you have Face ID or Touch ID on your iPhone®, or Fingerprint ID on your Android™ device, you can now log on to the app using these biometric options. You can still use your PIN to log on, if needed.
Online and mobile banking displays
We're simplifying how we display your information.
'Manage devices' and 'Manage security journeys' will now sit in our Security Hub, making it easier to locate.
Physical Security Device
If you need to order, activate or reset your Physical Security Device, contact us for assistance.
Alternatively, you can download the HSBC U.S Mobile Banking app[@appinfo] and upgrade to a Digital Security Device.
Frequently asked questions
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