Our commitment to customers

HSBC is proud to recognize and support our small business customers who go above and beyond during these difficult time. 

Los Angeles-based plumbing service The Drain Co. has been supporting their local communities, charities and law enforcement long before Covid-19. 

Hi, I’m Star Tomlinson, I am the owner of The Drain Company, and we do plumbing and drain cleaning services. 

Covid-19 has classified drain cleaning and plumbing services as an essential business, so we’ve had the opportunity to be able to stay in our community and be of service of our community. 

During Covid, I’ve been busier than ever. I’ve been out in the community. We delivered warm lunches to homebound seniors. To see the smile on their faces was amazing. 

Making sure that our kids at the LAPD/Devonshire PALS have support, making sure they’re got food on the table. Raising money and awareness for the Leukemia Lymphoma Society is extremely important to me as well. 

I am very grateful for HSBC. As a small business owner, I feel like they believe in me.

My husband and me are owners of the Cafe Vert in Southside Miami, Florida. We used to live in Marseille, the Southeast of France.

I never think about America. I want to open in the world, but America never. When I came, Miami, the city. I fall in love.

The first challenge we felt it was a language. It was difficult to understand anything. Working with our relationship manager at HSBC was a real pleasure. They help us make the transition between France and U. S. mostly by have us open up account, open up credit card. So they make our life easier.

When I met them about two and a half years ago, they needed more space. They needed to accommodate more clients, and they also needed to hire more employees. They were occupying half of this space that we're actually in. So we started the conversation on expansion and growth.

It's a big step for us and we were not sure that we can do it financially. And under our relationship, HSBC show us the right path and to help us to choose the right loan for that. When we came here we received the support of this community. We want to give back. It's one of our goals. I think this is mostly what every human being has to aspire to. To have a successful family, successful business or job, and to be part of something bigger than them.

Casper: 00:23 Hi, I'm Casper Von Winterfeldt. I'm one of the three managing partners of the BCD Company. It is a company that produces VR narrative storytelling and commercial and music video production.

Doug: 00:38 My name is Doug Riggs and I'm a producer and partner at the BCD Company. I connect our talent with the right projects and build the production from its inception all the way to delivery.

Brian: 00:49 Hi, my name is Brian Robinson. I am a partner at the BCD Company. I am responsible for the day to day operations.

Casper: 00:56 The things that I think drew the three of us together immediately was first of all our quest and passion for production, but also the skill sets that we bring to the table.

Doug: 01:07 Casper and I are on the phones with agencies talking creative and then Brian steps in to do the nuts and bolts.

Brian: 01:13 I think one of the most exciting things for me in what we do is that every day is different.

Casper: 01:18 We could be out pitching a client. We could be out on location.

Doug: 01:22 One day we're lighting cars on fire and then the next day, we're working with grizzly bears and mountain lions and Victoria's secret models.

Doug: 01:33 BCD creates an immense amount of jobs in the freelance production arena. We hire anywhere from on a small production, 20 people to a large production over a hundred people.

Brian: 01:43 We're always making sure that we're working with vendors locally who care about the community.

Casper: 01:51 All of them have a part to play and all of them really bring something to the table in that regard.

Casper: 01:59 One of the biggest problems, obviously with any younger company is how do we align our finances behind the scenes? And HSBC has been a fantastic compliment to us.

Doug: 02:11 The fourth member of the team really is our relationship manager at HSBC.

HSBC Acct. Manager: 02:15 Since joining the fusion platform, BCD has benefited by being able to access their business accounts online to view personal accounts and they've been able to give their CPAs access and its made their life a lot easier.

Casper: 02:29 They really give us what we need without having to worry about the financial implications.

Casper: 02:35 Here we go. Now it’s serious.

Casper: 02:37 One of the things that we hope to achieve with the storytelling is that we create a piece of content that lives on for a long, long time. We want to make an impact.

Speaker 5: 02:52 That's a wrap!