If your HSBC Digital Security Device is no longer working or in your possession, call us and we'll immediately deactivate it from your accounts to prevent fraudulent access. We can then arrange to send you a new activation code and you can activate the Digital Security Device on your new smartphone. If you find your old phone, you won't be able to reuse your old Digital Security Device.
If you replace your smartphone and still have the old one working and in your possession, you can switch your Digital Security Device from your old smartphone to your new one. Simply download the HSBC Mobile Banking App on your new phone, select "Activate Digital Security Device" from the settings menu, and follow the instructions to switch your device over. Please note that while you do not need cellular service or internet access to generate a security code from your old phone, it does need to be in working order to switch your device on your own without having to call the Contact Center.