HSBC Security Device FAQs

If you need to talk to us about a problem with your Security Device, find out how to contact us.

You can log on to Personal Internet Banking via browser by using your username and password. This is the password you used previously to access Online Banking.

If you want to access the HSBC U.S. Mobile Banking App, you will need a Digital Security Device. If you don't have a Digital Security Device, you will be prompted to activate a new one after you enter your username and password on your mobile device. You will then establish a PIN for that Digital Security Device. Going forward, you can use that PIN to log on to the HSBC Mobile Banking App or you can enable biometrics to access the app in place of your PIN.

You can reset your PIN in the HSBC U.S. Mobile Banking App.

You may be entering an incorrect Digital Security Device PIN. As a security feature, the app will still generate a security code even if you have entered an incorrect PIN. Check that your PIN is correct by using it to log on to your mobile app.

Yes, you should always use the same username on mobile app and browser. If you're seeing an error please be sure to enter the correct username.

Please take your old device to an electronics recycling center. Your city or town should be able to provide guidance on where your nearest one is.

If you lose your Physical Security Device, contact us and we'll order you a new one.

If you have an iPhone or Android smartphone, you might want to consider the Digital Security Device. This lets you log on with the HSBC U.S. Mobile Banking App. so you don't have to carry any additional devices.

You can still log on to Personal Internet Banking without your Physical Security Device, but there are certain transactions you won't be able to carry out.

If you have an iPhone or Android smartphone, you may prefer to switch to a Digital Security Device, which you can download via the HSBC Mobile Banking App. (You'll need to activate your Physical Security Device first). This might be a better option if you usually have your phone with you, and you won't need to carry a separate device.

First, you'll need to activate your device. To do that, log on to Personal Internet Banking as you normally would. You will then be prompted to activate your device.

Here's how to do it:

You have now activated your Physical Security Device and can begin using it right away. If you don't have time to activate your Physical Security Device right now, you can still log on without it, but you will not be able to conduct certain transactions.

The batteries for the Physical Security Device are unique to the device. If your battery died, contact us and we can order a new device for you. Please take your old device to an electronics recycling center.

Adding a payee for wire transfers, adding a country on Global View, or updating your contact details require the use of a Security Device. It is important to note that the types of transactions that require the use of a Security Device may change over time to reflect the changing needs of our business and to protect our customers as best we can.

To access the HSBC U.S. Mobile App you'll need a Digital Security Device. Once you have signed in, no further authentication is required.

An HSBC Security Device generates a code that you use to log on to Personal Internet Banking, and also to authenticate yourself once you're logged on.

We encourage you to use your Security Device each time you log on for the most secure experience. However, you can select the 'Log on using password' button on the log on page to access Personal Internet Banking without your device. If you try to carry out transactions that require the use of an HSBC Security Device, you will be asked to step up your authentication level by entering a security code from your device.

No. Once your HSBC Security Device has been activated, it's uniquely linked to you. If you don't have it with you, you can select 'Log on using password' on the Log on page, but you will not be able to access certain types of transactions.

You can have a Digital Security Device on up to 3 of your personal devices. If you lose or break your phone/tablet, you can remove it from your account using Personal Internet Banking.

To remove a device:

As long as you don't already have 3 Digital Security Devices registered, you can also add a new device to your security profile.

If you get a new phone or tablet, you can add a Digital Security Device to it by downloading the HSBC U.S. Mobile Banking app and entering your credentials. You will then be guided through the process of setting up a new Digital Security Device.

Whether you have a Digital or Physical HSBC Security Device, it will work anywhere around the world. If you need to log on to another country's internet banking service, please check that country's security device requirements.

You can have your Digital Security Device on up to 3 phones or tablets.

Yes, Digital Security Devices can be registered on up to 3 smartphones or tablets - iPhone or Android.

Without a functional HSBC Security Device, you won't be able to add or change a beneficiary for wire transfers or add a country to Global View. If you need immediate access, consider downloading the HSBC U.S. Mobile Banking App and activating an HSBC Digital Security Device. You can download the app on Apple and Android smartphones and tablets.

You can have your Digital Security Device on up to 3 tablets or smartphones. If you have fewer than 3 devices registered, you can sign in using your username, password and date of birth and register your new phone.

Once you're able to access the HSBC U.S. Mobile Banking app, you can navigate to your Profile, select 'Security', then 'Manage Devices' and remove your old device.

You can have your Digital Secure Device on up to 3 phones or tablets and manage them in both the HSBC U.S. Mobile Banking app and Personal Internet Banking.

To manage your devices in the app:

Yes. Once you've activated your HSBC Security Device, you can manage your devices in Personal Internet Banking.

To do this:

We do offer an accessible Physical Security Device with audio and larger numbers. To order one, contact us.

If you need to replace your HSBC Physical Security Device, contact us and we'll order you a new one. (It's important to let us know right away if you lose your device so we can remove it from your account). There's no replacement cost and it should take around 5 business days to arrive. If you need a new device urgently, let us know and we can work with you on delivery options.

If you have an iPhone or Android smartphone or tablet, you might want to consider switching to a Digital Security Device. It's part of the HSBC U.S. Mobile Banking App, so you don't need to carry an additional device.