Features in the New App

Check out some of the things you can do with the new HSBC Mobile Banking App1.

View eStatements

View up to 7 years of electronic statements on the app at any time.

Fingerprint ID for Android™

A simple, secure and faster way to access the app on compatible Android devices.

Touch ID® and Face ID® for Apple

Log on with just your fingerprint or face on compatible Apple iPhones.

Deposit checks

Take a photo of your check and deposit it with the app2.

Easy Money Transfers

Transfer funds between your eligible HSBC accounts.

Bill Payments

Pay bills to virtually anyone in the US from your eligible HSBC accounts.

Digital Security Device

Provides an added layer of protection when you bank online.

Secure Messaging

In-app messaging to our Customer Relationship Center.

Coming soon

Use Global Transfers to move funds from eligible US accounts to your HSBC accounts in other countries on supported mobile devices (currently available in Personal Internet Banking).

Download the new HSBC Mobile Banking App

Once you download the new app, we will automatically transfer all of your security settings, including Digital Security Device Passcode, Face/Touch ID, and your saved username.

Existing Mobile Banking Customers

If you haven't gone to the app store to download the new App, you will soon be prompted to download the new app and transfer your security settings.

Top questions

Downloading the new app

Do I have to upgrade to the new HSBC US Mobile Banking App?
You can still use the old version for a short time, but you won’t be able to benefit from the new features and refreshed design of the new app. Eventually, US customers will no longer be able to use the old app. It’s recommended to transfer your security settings to the new app now, because once the old App is no longer available, you will be redirected to the new App without your settings automatically transferring. 

 

Someone I know was prompted to download the new App – why wasn't I?
The new app is being rolled out to customers over time. You'll soon be prompted to download the new or you can search for 'HSBC U.S.' on the App StoreSM or Google PlayTM with your compatible smart phone or tablet and upgrade today. 

 

What are the minimum device requirements needed to use the new HSBC U.S. Mobile Banking App? 
iOS 10 and later and Android 5.0 and later.

 

How do I download the new HSBC US Mobile Banking App?  
Setting up the HSBC US Mobile Banking App takes just a few minutes. Simply search for ‘HSBC US’ in the App StoreSM or Google PlayTM, download and open the app, and follow the on-screen instructions to set up your security information. If you're an existing Online Banking customer, you can access the HSBC US Mobile Banking App using the same username and password. 

 

What is new on the new HSBC App? 
The new app is faster, simpler, more secure and has a few new features, such as eStatement viewing for deposit, credit card and select credit accounts (even if you receive paper statements) and Fingerprint ID (on Android devices). More features will be available soon!

 

How do I differentiate between the old app and the new app after I download it? 
The old HSBC Mobile Banking App is labeled ‘HSBC Mobile Banking App’ and the new HSBC US Mobile Banking App is labeled ‘HSBC US’. 

 

I don't use Online Banking today. How do I take advantage of this new app?
If you're new to Online Banking, you can register on the new HSBC US Mobile Banking App. This will give you access to both Online Banking through the browser/desktop and the mobile app. 

 

What will be transferred as part of my security settings?
Your Digital Security Device passcode, Touch ID and Face ID (for supported iOS devices) information, and your username if you have selected to have it stored on your device. 

 

How do I set up biometrics (Fingerprint ID/Touch ID/Face ID) on the new App?

Once you have activated your security device under “Profile/Security”,  you will automatically be prompted to set up Touch ID/Face ID or Fingerprint ID. If you choose ‘Later’, the option to set up these features will be located under ‘Profile’. Remember, if you have not already, you must activate your security device under ‘Profile’ in order to set up biometrics. 

 

 

Understanding features

How do I ensure I have logged off of the HSBC U.S. Mobile Banking App?

Select 'Profile' and then 'Log off'.

 

Can I change my Online Banking password in the new HSBC US Mobile Banking App?
No, you cannot change your Online Banking password in the app. For your protection, you can only change personal security details through Personal Internet Banking.  However, you can change your Digital Security Device passcode by selecting ‘Forgot Digital Security Device passcode?’ on the log on screen of the new app. 

HSBC Accounts in other countries

What other countries have the new App?
As of June 2019, Canada, United Kingdom, France, Hong Kong, Malaysia, and Singapore all have the new app. More countries will get the new app over time.

 

Can I view and transfer funds between my HSBC international accounts using Global View and Transfers in the new App? 
Not yet. Global View2 and Global Transfers2 will be available in the new HSBC US Mobile Banking App soon. If your global accounts are linked to your US accounts, you’ll  still be able to see them and transfer between them in the old App. 

If I have HSBC accounts with other countries, can I log on to those country apps from the new App? 
If you need to access an HSBC Mobile App from another country, you will need to continue logging on through the existing HSBC Mobile Banking App until you are prompted otherwise. If you do not have international accounts, please upgrade to the new app.  

1 Data rate charges from your service provider may apply.  HSBC Bank USA, N.A. is not responsible for these charges.  Camera-in device required to be able to utilize HSBC Mobile Check Deposit. Deposit amount limits may apply.  HSBC Mobile Banking App is available for iPhone®, iPad®, AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM

2 Global View and Global Transfers are only available for HSBC Premier and HSBC Advance clients and are not available in all countries. Foreign currency exchange rates and local country limitations may apply. Access to US Personal Internet Banking through Global View from outside the U.S. may be limited.

iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.

Android and Google Play are trademarks of Google Inc.

App Store is a service mark of Apple Inc.

HSBC helps protect your information by using 128-bit SSL encryption technology within mobile banking sessions.

United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts.

Deposit products are offered in the U.S. through HSBC Bank USA, N.A. Member FDIC.