Coronavirus (COVID-19) Information Center

Your guide to navigating the current economic climate

We appreciate the trust you place in us, and we want you to know that your health and safety are our top priorities. Here, you’ll find our latest updates regarding COVID-19. 

Branch Information

We’ve made the decision to close some of our branch locations through May 2nd in order to limit person-to-person contact. The branches that will remain open offer more protective social distancing measures for customers and employees, including drive-up windows and window barriers. The complete list of branch closures can be found here. Your Relationship Manager is available for phone appointments even if your branch is currently closed. Please continue to check back for further branch updates.

Closed branches

A complete listing of all branch closures can be found here

Find an open branch

Use our branch locator for the latest information about branch hours of operation. 

What we're doing to support our customers and the community

We're here to help

If you’ve been impacted by coronavirus (COVID-19), we have programs in place across many of our accounts to help during this unprecedented situation, including:

  • For personal deposit accounts, we’re offering fee waivers to cover ATM, overdraft or unavailable funds, and monthly maintenance fees. We’ll also waive early withdrawal penalties for CDs if the funds are needed due to impact from the virus. 
  • For personal loans, credit cards, and lines of credit we’re offering assistance with your payments – we can defer or reduce your payments during the hardship, and waive cash advance, insufficient funds, overdraft protection and late fees for 60 days from the time you enroll. We’re also protecting your credit by preventing negative credit reporting.
  • For mortgage and home equity loans, we’re offering assistance with payments, including deferrals, reductions and late fee waivers during the hardship.  We’re also protecting your credit by preventing negative credit reporting.
  • For business deposit accounts, we’re offering fee waivers to cover ATM, overdraft or unavailable funds, and monthly maintenance fees.
  • For business credit cards, lines of credit and term loans, we can defer or reduce your payments during the hardship, and waive late fees.
  • For Business customers you may be eligible for a Paycheck Protection Program (PPP) loan under the newly passed Coronavirus Aid, Relief and Economic Security (CARES) Act. Please click here to learn more. 

 

How to take advantage

If you’re impacted, please reach out to us to understand your options and take advantage of these programs. We have product specialist teams who can help. 

Deposit Accounts

For relief help with your personal deposit accounts, chat with us online or call 866.949.2351, 8am- 10pm ET. 

Personal Loans & Credit Cards

For relief help with your personal loan, credit card and line of credit, please log on to Personal Internet Banking and send us a secure BankMail or call 866.949.2351, 8am-10pm ET.

 

Mortgages

For relief help with your mortgage or home equity, please call 
855.806.4657.

Business Banking

For relief help with your business banking, please contact your relationship manager or call 833.722.4722, Monday - Friday: 8am–9pm ET and Saturday: 8am - 4:30pm ET.

We’re in this together

In addition to these programs for our customers, HSBC will be directing $25 million in funding globally to those most impacted by this crisis. In the US, we will use funding to address the hunger crisis through our long-term partnership with Feeding America. Experts are estimating that as many as 40 million Americans will suddenly experience hunger issues, with 11 million of those being children and 5.5 million being seniors. 

Beware of scams

The coronavirus could accelerate activities of cyber criminals who prey upon the public’s concerns. 

HSBC will never contact you to request that you provide or verify your:

  • Full social security or account numbers
  • One-time password, account username or password
  • Answers to security questions over the phone 

If you suspect wrongdoing, you can forward any phishing emails to the company, bank, or organization impersonated in the email. Learn more on how to protect yourself from scams here.

Market updates and insights

Keep updated on how COVID-19 is impacting the stock market, interest rates and our economy.

For more information on preventative measures you can take, visit cdc.gov or your local health department website.