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HSBC personal deposit accounts support

If you’ve been impacted by coronavirus and are worried about fees associated with your personal deposit account, we can help. 

Who can request support? 

You can submit a request if: 

  • you hold an HSBC personal deposit account
  • you’ve been directly or indirectly impacted by coronavirus

What is included? 

For personal deposit accounts, we’re offering fee waivers to cover ATM, insufficient or unavailable funds, and monthly maintenance fees. We’ll also waive early withdrawal penalties for CDs if the funds are needed due to impact from the virus.

How do you request support? 

The fastest way to submit a request is to chat with us now – no need to log into Internet Banking.

To request support, you’ll need your:

  • account number
  • fee details 

Alternately, you can send us a secure BankMail. Once we’ve received your request, we’ll be in touch by BankMail as soon as possible. This could take up to 2 working days as we’re anticipating a high number of requests, so please bear with us.

If you aren’t enrolled in internet banking, you can sign up here.

If you don’t want to chat or send us a BankMail, you can also call us at 866.949.2351, 8am- 10pm ET. Please be aware that we are experiencing high call volumes and wait times may be longer than usual.

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